Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 811 - 820 of 996 reviews
MT
5 out of 5 stars

Blocked toilets and drauns

I reported our sewage problems online as the whole street had blocked toilets downstairs . Within an hour and a half Wessex water had sent a contractor from Rescue Rod in Poole Dorset . Poor guy had to unblock three streets worth of drains in the rain and cold . He was a hero and it’s all fine now . So thanks Wessex water and thanks to Rescue Rod Poole for the great job .

Date of experience: February 10, 2025

MB
5 out of 5 stars

I had an issue with a duplicate payment…

I had an issue with a duplicate payment but it was handled very quickly and a refund was deposited back into our bank account Excellent customer service

Date of experience: February 10, 2025

J
5 out of 5 stars

Hannah was very helpful and answered my…

Hannah was very helpful and answered my query quickly.

Date of experience: February 10, 2025

RH
5 out of 5 stars

Water boards across the country have…

Water boards across the country have recently been getting poor press in the media. However recently we suffered loss of water due to a collapsed old water main. Wessex water diagnosed and connected a new water supply within 24 hours managing a road closure and connection to a new water main . The inspectors were excellent really helpful and work crew excellent.

Date of experience: February 10, 2025

SD
2 out of 5 stars

‘Chat’ operators absolutely fine, it’s everything else.

The chat operator(s) were absolutely fine on both occasions and dealt with my query efficiently. Unfortunately, I was due to be contacted on 4th Feb. I had to contact Wessex Water again, late on Fri 7th Feb (today) as have heard absolutely nothing, despite being told on 3rd Feb it was a ‘next day’ issue. Yes I could’ve chased them up but I have work and prior engagements. I know I should’ve contacted them sooner but, in all fairness, I shouldn’t have to do so. **Thank you for the reply today and resolving the issue. Very much appreciated. It makes it more difficult diagnosing such issues given that we are linked to the pump. Regardless, we fully appreciate the goodwill gesture. Kind regards Sarah

Date of experience: February 7, 2025

SJ
5 out of 5 stars

All good

All good, Waiting to solve the problems as soon as possible

Date of experience: February 7, 2025

MK
5 out of 5 stars

Fabulous experience

Fabulous experience. I set up an account and needed to change a DD . I was helped admirably . Excellent service

Date of experience: February 7, 2025

F
5 out of 5 stars

The services offered are good

The company always check on his users and make sure we have good quality water.

Date of experience: February 7, 2025

DM
5 out of 5 stars

I've just had to deal with Wessex water…

I've just had to deal with Wessex water debt today .and if I'm being honest I was dreading it .thank god for Alana. She helped move mountains, and really made my year..I'll definitely be able to sleep better now knowing we have people like Alana to help us out in our hour of need and stress.."Thank you again Alana, your an angel 😇..

Date of experience: February 7, 2025

RB
5 out of 5 stars

very polite and helpful from the first…

very polite and helpful from the first phone call to the call explaining how it had been sorted

Date of experience: February 7, 2025

Previous1•••818283•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.