Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

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All reviews

1,000 total • Write a review

Showing 801 - 810 of 996 reviews
CS
5 out of 5 stars

The loo tank took an unreasonable time…

The loo tank took an unreasonable time to refill, but when I phoned Wessex Water the very kind and helpful lady talked me through and within minutes it proved to be a temporary problem and we parted on the best of terms both of us!

Date of experience: February 11, 2025

SP
5 out of 5 stars

Answered quickly

Answered quickly, efficient sorting of issue. Polite and friendly person on the chat box. Gave sensible advice on related topics. Problem solved in a good way.

Date of experience: February 11, 2025

PG
5 out of 5 stars

Excellent service from Wessex water.

Excellent service from Wessex water. Men that came to sort the problem were professional, courtesy and efficient. Many thanks to Joe, Ben and Nathan.

Date of experience: February 11, 2025

vs
5 out of 5 stars

Excellent service thanks

Your operator listened to my question , noted details accurately & responded promptly to my query Many thanks indeed

Date of experience: February 10, 2025

MF
5 out of 5 stars

Hedge cut down to size.…

I have just moved into a bungalow adjacent to Wessex Water land where the hedge was 20feet high, I contacted them for help and within 5 days they had guys out cutting the hedge to manageable height, including my side as well, Mick Mahoney cleared up after cutting my side and was extremely kind and polite. A big thank you to Wessex Water for a really good job in PR.

Date of experience: February 10, 2025

JC
5 out of 5 stars

I had a query about my billing

I had a query and after a few minutes on the online messages, I was directed to the right department and my question was answered directly and thoroughly.

Date of experience: February 10, 2025

ML
1 out of 5 stars

Having to wait for months for a water…

Having to wait for months for a water meter on a house I’ve moved into knowing full well that the non metered bill I’ve been given until the meter install is twice what I was paying in the old house under a meter.

Date of experience: February 10, 2025

PM
5 out of 5 stars

Very Helpful very professional

Very professional very helpful problem sorted many thanks Pete

Date of experience: February 10, 2025

CR
4 out of 5 stars

An efficient and dedicated service

All employees who have visited so far - Dean & Rudi; Jack H and Ben C. have been polite, conscientious, have been focused and have worked (!) and have clearly communicated all issues discovered as well as information re. future visits. I am only giving 4 stars (otherwise I would give 5) as the issues have not been resolved.

Date of experience: February 10, 2025

S
5 out of 5 stars

It was a experience with the customer…

It was a experience with the customer service.They are giving response as much as quicker and friendly nature.

Date of experience: February 10, 2025

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