Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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Contact info

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All reviews

1,000 total β€’ Write a review

Showing 821 - 830 of 996 reviews
l
5 out of 5 stars

great no hassle service

We have a shared sewer which is prone to blocking , as soon as I see evidence of a block I contact wessex and normally the same day a happy chap turns up and sorts , great service

Date of experience: February 7, 2025

LT
5 out of 5 stars

Amazing

Man called steve came to my property sorted problem went above and beyond helpfulness top guy totally brilliant

Date of experience: February 6, 2025

P
5 out of 5 stars

Wessex Water response to a water leak…

Wessex Water response to a water leak was timely and professional. The crew sent to repair the leak were very helpful and polite. An excellent service.

Date of experience: February 6, 2025

PH
5 out of 5 stars

Used the online chat

Used the online chat. I was very impressed, I felt heard and a resolution was agreed. Thank you.

Date of experience: February 6, 2025

BR
5 out of 5 stars

Melissa from Customer Relations was…

Melissa from Customer Relations was fantastic in dealing with a recent complaint. She turned things around incredibly fast with a positive attitude and agreed the correct outcome. Many thanks Melissa!

Date of experience: February 6, 2025

G
5 out of 5 stars

Better the devil you know.

Better the devil you know.

Date of experience: February 6, 2025

MM
5 out of 5 stars

Inspection

The inspector visited us on time, we discussed the problem, with in 2 minutes he found the problem, excellent, very nice jentleman

Date of experience: February 5, 2025

R

Rob

US

5 out of 5 stars

Grateful for the good response after…

Grateful for the good response after online chat. Received a telephone call which was appreciated.

Date of experience: February 5, 2025

LB
5 out of 5 stars

BRILLIANT!!! πŸ˜ƒ

I've had such a great experience dealing with this company and the customer service is BRILLIANT! πŸ˜ƒ You actually talk to PEOPLE! πŸ˜ƒ I've dealt with both phone and email and they are so reliable! Also any issues I've had that caused me to contact them were issues on my side not there's 😁

Date of experience: February 4, 2025

N
5 out of 5 stars

The easy to use chat

The easy to use chat, on the website talking to a real person was great. Then someone came out the same day, very pleasant chap.

Date of experience: February 4, 2025

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