Wessex Water
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‘Chat’ operators absolutely fine, it’s everything else.
The chat operator(s) were absolutely fine on both occasions and dealt with my query efficiently. Unfortunately, I was due to be contacted on 4th Feb. I had to contact Wessex Water again, late on Fri 7th Feb (today) as have heard absolutely nothing, despite being told on 3rd Feb it was a ‘next day’ issue. Yes I could’ve chased them up but I have work and prior engagements. I know I should’ve contacted them sooner but, in all fairness, I shouldn’t have to do so. **Thank you for the reply today and resolving the issue. Very much appreciated. It makes it more difficult diagnosing such issues given that we are linked to the pump. Regardless, we fully appreciate the goodwill gesture. Kind regards Sarah