Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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All reviews

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Showing 51 - 60 of 996 reviews
S
2 out of 5 stars

Unprofessional …

The chat lady Louise used my first name in a condescending way, not as a friendly way. The way my mother would if I wasn't doing as I was told. She then had the cheek to shorten my name, even though you ask for our name when starting a chat. If I want to be called Sally I would have put Sally. My account is also in the name of Sally-Ann so why? One of my bug bears is when someone thinks they can shorten your name when they don't even know you.

Date of experience: July 10, 2025

PM
5 out of 5 stars

Very quick response and helpful answers

Very quick response to initial enquirey, and helpful answers to my questions.

Date of experience: July 10, 2025

C
5 out of 5 stars

Outstanding Support

Outstanding Support

Date of experience: July 10, 2025

MC
5 out of 5 stars

Water rates

Very understanding and have helped me solve my issue

Date of experience: July 10, 2025

JP
5 out of 5 stars

Helpful

My query was dealt with quickly, patience and humanity and was sorted out.

Date of experience: July 10, 2025

JO
5 out of 5 stars

Had no idea where the water turned off…

Had no idea where the water turned off outside as I had a leak spraying inside. Wessex water came quickly and located it buried deep in moss and grass. Very thankful πŸ™

Date of experience: July 10, 2025

A
3 out of 5 stars

I have been in contact a lot recently…

I have been in contact a lot recently due to ongoing issues, the customer service advisors are excellent and always polite, however the overall water service and charges are appalling.

Date of experience: July 10, 2025

R
5 out of 5 stars

Great customer service

Great customer service

Date of experience: July 9, 2025

M
5 out of 5 stars

Great customer service

I contacted Wessex Water today and got through to Jess, she was polite and really helpful. She resolved my issue quickly and I really appreciated that. We concluded our call in a professional manner.

Date of experience: July 9, 2025

M
5 out of 5 stars

Unintrusive & careful sewer work

Relining of sewer by Greg, Shaun & Ben. Unintrusive work and we were kept informed about what was happening. They were careful on our property and cleaned up well afterwards. Job ref TREN006597

Date of experience: July 9, 2025

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