Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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Contact info

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All reviews

1,000 total β€’ Write a review

Showing 61 - 70 of 996 reviews
YB
5 out of 5 stars

Excellent service

Excellent service. Quick work and very polite

Date of experience: July 9, 2025

M
5 out of 5 stars

Fantastic service!

I can't believe I'm saying this! I wrote an email to Wessex Water re sewage pipe issues we have here at home and....they were here within the hour! Now that's what I call service! A charming young man came and sorted the situation. Absolutely 5*****

Date of experience: July 9, 2025

c
1 out of 5 stars

I'm being charged Β£111.27 pm for my…

I'm being charged Β£111.27 pm for my water! Ridiculous amount for someone on benefits with a disability to pay!

Date of experience: July 9, 2025

F

FK

US

5 out of 5 stars

very helpful

The lady who answered the phone was extremely helpful. Thank you

Date of experience: July 9, 2025

MW
1 out of 5 stars

If I could give no stars I would

If I could give no stars I would, just had our lastest water bill , price increase of 30 percent on our water bill were told on the phone yesterday only going up by 20 percent ,this company is not interested in customers at all just profit to them, if you pay by direct debit they can take what they like each month without telling you absolutely disgusting,also we got our bill today the 8th of July, says pay by the 7th of July πŸ˜‚ idiots,

Date of experience: July 8, 2025

SC
3 out of 5 stars

Investigation work was thorough and…

Investigation work was thorough and they found the issue Requires repair work which we were told would be done within 28 days but we have been given a later date than that πŸ˜”

Date of experience: July 8, 2025

H

Han

US

5 out of 5 stars

Very helpful and considerate staff.

Very helpful and considerate staff.

Date of experience: July 8, 2025

A
1 out of 5 stars

Awful serious overcharging they need…

Awful serious overcharging they need to look at my meter and check for leaks....thats their problem...there job not mine so i suggest they change or contact about bill....money wont be paid untill they sort it out

Date of experience: July 8, 2025

SM
5 out of 5 stars

Excellent customer service

Excellent customer service and friendly staff from the customer service team to the engineers that attend the job and they always do and amazing job and clean everything up as well so I highly recommend Wessex Water to all my friends and family

Date of experience: July 8, 2025

MF
5 out of 5 stars

Knowledgeable

Knowledgeable Friendly Good customer service

Date of experience: July 8, 2025

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