WE
Wessex Water
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Unprofessional …
The chat lady Louise used my first name in a condescending way, not as a friendly way. The way my mother would if I wasn't doing as I was told. She then had the cheek to shorten my name, even though you ask for our name when starting a chat. If I want to be called Sally I would have put Sally. My account is also in the name of Sally-Ann so why? One of my bug bears is when someone thinks they can shorten your name when they don't even know you.