Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
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Contact info
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 81 - 90 of 734 reviews
SM
Excellent service…as always.
Lucy helped me get the service up and running very smoothly and with cheerful patience. Thank you.
Date of experience: June 2, 2025
W
First rate service from Will and his…
First rate service from Will and his colleagues when our router packed up unexpectedly late in the afternoon on Wednesday 28 May 2025. Arranged for me to pick up a replacement next day which was fully set up for me to plug in and go. Result was minimum downtime with minimum hassle. Excellent service, thank you.
Date of experience: June 1, 2025
CA
Full Fibre Internet Access Installation
The installation into our house was excellent. Adrian did a very good job. He discussed with us where the boxes and cabling should go. Beyond the installation itself you wouldn't have known he had visited i.e. he had tidied up. We are very pleased with our new full fibre internet access, especially as we are in a rural location with tricky trunking access. It is incomparably faster than the previous provider.
Date of experience: June 1, 2025
DC
Jimmy was awesome!
Jimmy came round to attach our fiber to the house, he was awesome! Knew everything, was fast, got me hooked up quick and made sure all was working before he left.
Date of experience: June 1, 2025
l
leg
US
They sorted the hitches
To be clear, the install did have its hitches, but they sorted them. I shudder to think how complex it must be to roll out such a big project and not everything is going to be right first time. But every single person I met or spoke to was friendly and keen to please. They have a great team, including Katie, the Customer Resolutions Manager, Stephanie on Customer Support and Adi who did the final install. I don't know their names, but guys digging the cable into the ground were great. I'm not yet seeing the full 900mbit speed, (more like 800 at best) but I am very happy with the speed overall, well as the latency which is mostly around 5ms, compared to around 12ms for FTTC.
Date of experience: May 31, 2025
D
David
US
No more buffering
Once fibre became available at our property the connection was completed very quickly and the final installation was done very efficiently and effectively. All personnel involved were efficient and friendly. Internet speeds now 6x better than the previous provider.
Date of experience: May 30, 2025
S
Sarah
US
A friendly and helpful organisation all…
A friendly and helpful organisation all the way through starting from our initial meeting with Ben Gatier. The installation and connection went smoothly. We've not noticed any difference in the speed from that of BT, our previous supplier. However, it's so good now to be dealing with personable and local people. Such a change from our disinterested dealings with BT. It's less expensive as well!
Date of experience: May 29, 2025
RR
Flawless install the Engineer really…
Flawless install the Engineer really went out his way to help us to get it positioned in the optimal spot and advised us that we would need a booster which was ordered the same day and was so easy to setup. The App works great and is so easy to use and coming from years of Bt broadband this is a massive difference. From start to finish it was so easy and the customer support team have been really helpful. I would highly recommend this Fibre service.
Date of experience: May 29, 2025
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