Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
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Contact info
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 711 - 720 of 734 reviews
DC
Excellent team with no heavy sale
Excellent team with no heavy sale, talked us through the whole process always politely finishing up with a skilled installation by a knowledgeable engineer
Date of experience: May 7, 2021
PS
All good
All good. Good service, friendly people. THank you.
Date of experience: May 7, 2021
WP
Switching from BT to Wessex Internet
We had Internet at 2mps or less and landline both from BT. Landline often down or crackles due to rain water. Internet so slow. All that is in the past thanks to Wessex. Very helpful teams from start to finish with fast response to queries. Could not be more satisfied !
Date of experience: May 7, 2021
JN
Excellent Service
Excellent service, with everything clearly explained and carried out professionally with no problems. Such a pleasure to have 350Mbps via fibre to the home (up to 1Gb available if I were to upgrade the contract) after struggling for years with pathetic internet over the old copper telephone lines. Good value too.
Date of experience: May 7, 2021
JN
Excellent customer service friendly…
Excellent customer service friendly engineers. Signal is fantastic. I would highly recommend you as a company and already have done. Thank you.
Date of experience: April 14, 2021
LT
Unstable signal since Installation
Since Installation has dropped out consistently over the course of each day, through testing the uptime doesn't even match the advertised amount. I wish there were better options for speed outside of BT in my area because then I could at least watch shows without buffering every 30mins. Support is also useless. Even when provided visual proof of outages, they didn't respond to emails or repeated the same questions without resolving the issue.
Date of experience: March 17, 2021
JT
Poor service
Poor service We have ongoing speed issues and considering the amount this company charge they should do more to help their customers. Rude customer service, threaten to close accounts if the don’t like what they hear. Very bad experience indeed.
Date of experience: February 19, 2021
SN
Wessex Internet tech issues, support and cost
Wessex Internet is an okay service, but they cost waaaay too much. And if your service goes down as it has today, there's no-one to speak to. All I could do is leave a message and there's no guaranteeing I'll hear anything all weekend long.... For the ridiculous price we pay per month, there should at least be an emergency telephone number for tech issues to speak with an actual human being 24/7 who can actually take action and fix your problem immediately.
Date of experience: February 13, 2021
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