Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
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Contact info
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 691 - 700 of 734 reviews
RC
Robert C
US
Absolute rubbish dealings with this…
Absolute rubbish dealings with this company who seem incapable of taking ownership of installations always passing the blame for delays onto another team. This is what you get with a virtual monopoly in the area. Don’t go anywhere near them if you want reliable service
Date of experience: January 27, 2023
VR
Very good company.
I live in a village in North Dorset, about 7 miles from the nearest small town, After years of frustration with poor internet I signed up with Wessex Internet about 5 years ago. They have supplied a faultless service making life a lot less stressful. Last week I had no internet. Their engineer Ben Young contacted me in quick time. Ben was very helpful and It turned out to be a problem with my computer not their equipment Brilliant service. Thank you Wessex Internet.
Date of experience: December 8, 2022
c
customer
US
What amazing customer service
What amazing customer service. We had a horrendous time trying to get good internet connection when we moved so rural. Other companies were little more than useless. Wessex however have offered a brilliant service over 12 months of great connections and good customer service. Thank you!
Date of experience: December 2, 2022
MS
im on 50mbps guarenteed and im getting…
im on 50mbps guarenteed and im getting 10 mbps really not impressed at 50 quid a month
Date of experience: September 15, 2022
M
Martin
US
Highly Recommended
Wessex Internet provided an excellent service from the initial contact to installation and after sales service. However they did need a little prodding to get the ball rolling at the start. The team that laid the fibre cable discussed and agreed the route before starting, we’re quick and left the garden tidy. The team installing the equipment were equally as good, providing a neat and tidy installation. The after-sales team were very helpful in aiding me sorting out a Wi-Fi contention caused by network extenders. Overall I would highly recommend Wessex Internet.
Date of experience: July 12, 2022
HK
Hugo K.
US
Wessex Internet - Simply amazing!
After having our Wessex Internet service installed a few days ago, I can easily say that it has changed mine and my family's lives. It is an amazing service that has dramatically increased our speed from 10/1, to 900/300 - an incredible difference. A big thanks to Minna for managing everything to do with our project, and our personal questions and queries. Furthermore, the garden works team, who were able to make sure our fibre cable came to the exact point in which we wanted it, and Norton, our installer, who was able to tailor our installation to exactly what we needed. Overall, an incredible service, powered by an incredible team willing to go above and beyond to make sure your service is tailored to exactly what you want. I would HIGHLY recommend Wessex Internet as a broadband provider.
Date of experience: April 12, 2022
L
Libby
US
The joy of having Wessex Internet in your home
I am not usually one to write reviews but I genuinely have had the best experience with Wessex. From Josh’s time and support explaining the change over, to Charlie, Mark and Ethan who did the garden works then to the great guy who did the install I couldn’t have been more chuffed with my Wessex experience. There were quite a few unexpected challenges with the install (as you sometimes get with a rural property) but everyone worked so hard and got the job done quickly and efficiently with no disruption to me whatsoever so I could still work from home. They also all made friends with my dog and even made sure he was still safe in the garden whilst all of this was going on - that was much appreciated by me! They have all been the best team to work with, professional but not corporate. Friendly, efficient and tidy to boot. The customer service really is excellent, and I would recommend them to anyone. Thanks Wessex
Date of experience: October 27, 2021
L
L.Baxter
US
VOIP phone system
Our VOIP phone through Vonage wasn't working. Vonage were unable to resolve the problem or provide any form of service or reliable solution. So we transferred our VOIP phone system to Wessex who were extremely helpful and efficient. The new system is working perfectly and we have no hesitation in recommending Wessex Internet.
Date of experience: August 25, 2021
RP
Fit for Puprose!
My journey with Wessex over the last 5 years has taken me from a BT connection charging me for a 0.5Mbs connection, to a 107.09Mbps fibre connection. I had a satellite dish as a first step which was bliss after the copper wire! All the time the Wessex team have looked after me with excellent service. I would thoroughly recommend Wessex to any potential customer considering upgrading their current supply. Roger P.
Date of experience: May 20, 2021
sa
Not the easiest of installations
Not the easiest of installations but they got there! Living on bedrock it was always going to be a difficult one but we hadn’t accounted for a difficult neighbour. If she’d let us put the cable under her garden it would have been a steal.As it was the team had to try going under the road but hit rock. In the end another lovely neighbour allowed us to go thru his garden and after 3 weeks of trying we finally got our fibre.Boy it was worth it from 3 MBs with Talktalk super fast internet(sic) to 106Mbs .WOW thanks guys n gals.One very happy customer
Date of experience: May 19, 2021
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