Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
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Contact info
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 651 - 660 of 734 reviews
DS
Excellent and prompt service
Great help from Ben today has improved the connectivity of both my office and home. Wessex internet have changed our lives from just over 1mps (BT) to 500. I can't speak too highly of this great company. Thank you
Date of experience: October 13, 2023
E
Elizabeth
US
Constant problems with connectivity.
Constant problems with connectivity. Speeds inconsistent. Today 0-360mbps ( paying for 550) despite Wessex telling us to upgrade the package, no improvement. Router supplied by Wessex not working correctly. Tech support slow and ineffective. Some customer service staff are helpful, but we’ve also had some quite rude responses. I get the impression that Wessex are expanding too rapidly without adequate infrastructure. It’s difficult to know where we go to next to get issues resolved, we have already paid for independent IT advice all of which points to Wessex connection as the problem. Wessex simply deny any culpability. # I will contact customer support (again) as recommended below by Wessex BUT I have contacted them upwards of x10 in the last 3 weeks to no avail, hence the review!
Date of experience: October 8, 2023
JC
Wessex internet
I have been with Wessex internet for the last 2 years. Never had a fault until this week when unfortunately there was an issue with the router. Problem identified and resolved quickly. Great customer service! Shout out to Ben going above and beyond.
Date of experience: October 3, 2023
C
Craig
US
Rural Dorset Broadband Installation
Chris (installation engineer) arrived very promptly (and called ahead) and was straight on the job on assessing best place for dish and cable runs. Job was complete within a couple of hours and I'm getting a solid 60Mbps/9Mbps connection which is brilliant; comparible to the connection I had with EE via their mobile router HOWEVER I can already see the latency is better and the stability is far superior. A big thank you to Chris and Will (in Sales, who answered all of my ridiculous questons perfectly) for a completely seamless and frictionless install! Now...just the wait for FTTH ;)
Date of experience: October 2, 2023
Mk
A excellent service if I have ever had…
A excellent service if I have ever had a problem they were always helpful and reliable to fix problem fast I’ve been with them 2 years now best thing I ever done
Date of experience: September 29, 2023
EB
A brilliant team
Firstly I need to say a huge thank you to Adam Suffield. It took nearly 2 years to get our project completed, but he was there at every single point. Always answered my infuriating questions, chased other departments were needed, and relayed the information back to me. The installation wasn’t completely straight forward, there were a few hick ups, but once again Adam stepped up, lined all the ducks up and it was all promptly sorted without any further issues. I also want to say a massive thank you to the wonderful Ollie who did our installation. He stayed way beyond his allocated time slot to get us up and running. I just hope this level of service continues. BT could learn an awful lot….
Date of experience: September 24, 2023
MP
Ace Customer Service!
1. Calls to the helpline were always answered promptly without any of those infuriating recorded messages, "Your call is very important to us" (so you won't mind hanging on for another 25 minutes!). 2. We encountered a number of technical, logistical and scheduling problems along the way but they were all dealt with speedily and efficiently. 3. Internal communications and accountability within Wessex Internet is evidently very good so if queries went to the wrong department they were quickly routed to the correct department which sorted them out. 4. The Wessex Internet staff are unfailingly courteous, friendly and helpful - whether on the telephone, via email or in the field - so that even if you have a problem they make you feel they want to make everything right for you rather than that you are a nuisance.
Date of experience: September 17, 2023
M
Mirek
US
So far so good thanks to Ryan
Ryan was helping me get set up (about to have router installed) and he has been extremely helpful and friendly. It is really nice to be able to call and speak to the same person and have them actually making an effort. A huge relief after being with evil Virgin broadband!
Date of experience: September 14, 2023
D
David
US
Lower fees and great customer service.
Lower fees and great customer service. We have been using Wessex Internet in our home for a few years and are in the process of transferring our account to a new build house. Our new build has had delays and the sales and support team at Wessex Internet have been incredibly flexible and helpful throughout. Not only have they been an incredibly affordable option for us, but the human, down to earth support I have had throughout our contract has been amazing. I cannot recommend them enough and wish all the other service providers we use were as brilliant as this team!
Date of experience: September 14, 2023
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