Wessex Internet
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Constant problems with connectivity.
Constant problems with connectivity. Speeds inconsistent. Today 0-360mbps ( paying for 550) despite Wessex telling us to upgrade the package, no improvement. Router supplied by Wessex not working correctly. Tech support slow and ineffective. Some customer service staff are helpful, but we’ve also had some quite rude responses. I get the impression that Wessex are expanding too rapidly without adequate infrastructure. It’s difficult to know where we go to next to get issues resolved, we have already paid for independent IT advice all of which points to Wessex connection as the problem. Wessex simply deny any culpability. # I will contact customer support (again) as recommended below by Wessex BUT I have contacted them upwards of x10 in the last 3 weeks to no avail, hence the review!