Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

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S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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623 total • Write a review

Showing 591 - 600 of 619 reviews
BM
1 out of 5 stars

Rubbish and time waste

Rubbish and time waste car wash in Tesco. I’ve been at Camridge Milton Waves car wash. They dont know how is cleaning car properly. Front window still very dirty. many places at interior have never been cleaned 😡

Date of experience: April 14, 2021

MR
1 out of 5 stars

Rubish car wash centre at Tesco's in Didcot

Car wash centre at Tesco's in Didcot. Crazy prices after lockdown and rubish service! I just went today, I managed to keep the car pretty clean. Their price dor the usual outside and inside for a Mercedes GLA, £30!!! I used to pay £20 for it in other car wash centers. They said maybe that was the silver service which has disappeared and they do only golden service. I asked them what's the difference? The manager just described what I was getting for the £20 in other places. On top of that, they did not hoover the boot and they left marks in the handles by not being properly polished.

Date of experience: April 13, 2021

S

Sue

US

1 out of 5 stars

Paid £13 for the worst wash and wax at…

Paid £13 for the worst wash and wax at tesco in hednesford as an ex valenting manager and pre delivery inspector I came home and found 4 nice deep scratches on my car which weren't there when I took it in, avoid this company, very pushy trying to get you to have £25 service valet

Date of experience: December 28, 2020

JT
1 out of 5 stars

Unbelievably rude

Unbelievably rude. Clearly did not want to do my van, so rudely told me it was £40 even though the price bored said totally different. Even another customer was very shocked about the whole thing. I would avoid this rude horrible place.

Date of experience: December 12, 2020

GH
5 out of 5 stars

Tesco Waves Car Wash in Southampton…

Tesco Waves Car Wash in Southampton Hythe (Dibden) is under new management and do a fantastic job!

Date of experience: December 7, 2020

E
5 out of 5 stars

brombourgh waves under new management…

brombourgh waves under new management and they do a perfect job.

Date of experience: October 27, 2020

N
1 out of 5 stars

Joke of a company

Joke of a company. Don’t trust your car with them I went to the Hednesford Tesco I left with a dirty car and scratches all down one side. As it was in an underground car park it was impossible to see until I got home. Even with evidence from my car company the car was in excellent condition the day before when it was in for work on it and had a spray job two weeks before when I brought it. They claim it couldn’t of been done by them and was done in the 24 hours between it getting checked over. There ‘investigation’ is to call the people and ask them if it is their fault or not ! Vauxhall gave me their number for the company to ring they have failed to do so. On top of this they were smoking in people’s cars while cleaning them when I returned to complain. Completely shocking and no one should trust any of these franchises as their terms and conditions are a joke. I will not be trusting anyone to wash my car ever again !

Date of experience: October 23, 2020

LM
5 out of 5 stars

Now my car has been repaired I shall be returning to get the efficient service I am used to by you.Tesco Toni,come rain or shine he is devine

Never met such a polite caring individual, who went above and beyond what is expected of him It was so nice of him and I will never forget that experience and the way he so lifted me up whilst doing his job, thank-you for being so caring. xxxxxx

Date of experience: October 1, 2020

RR
3 out of 5 stars

Really depends where you Go!

Really depends where you Go! Cannon Park Coventry 5* Dorchester Way Coventry 0* Walsgrave Triangle Coventry 0* As said before they seem to charge whatever they want. CP brilliant service

Date of experience: September 27, 2020

AB
1 out of 5 stars

Poor service and massive price increase since lockdown

The Tetbury Tesco site has become a complete rip off. It used to cost me £20 for a decent clean before lockdown - they have increased the price to £35 (75%) which is supposed to inlude a complete interior detail. The seats were not cleaned and the boot carpet was roughly vaccuumed but there are still grass, seeds, leaves and twigs visible. Whe I said tht wasa rip off price the person operating the site agreed with me said the price wasn't her decision or Tesco's concern but something set by the Waves franchise; I don't mind paying this much for a really good cleaning job on a medium car, but for a rushed and skimped effort on a mini-class car this is utterly unsatisfactory.

Date of experience: September 18, 2020

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