Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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All reviews

623 total • Write a review

Showing 431 - 440 of 619 reviews
EP
1 out of 5 stars

Go somewhere else!!!

I booked a week in advance for a valet that I was told would take 2 hours. When I got there I was told that it would take 4 hours. I said OK and came back 4 hours later to be told that it would be another 2 hours. I came back another 2 hours later to find areas that had been missed and all of the seats soaking wet! 6 hours (3 x the time it was sold as) it took and 4 days later my seats still aren’t dry!!

Date of experience: January 10, 2023

MS
5 out of 5 stars

Excellent Gold Clean at Widnes

My BMW was booked in at Widnes Waves today at 12pm. The team made a prompt start and gave excellent service. I had the gold level clean and it was completed on time in the hour and 15 minutes. My car was spotless inside and out, the sills were done and the car smells lovely. A super service which I will using again.

Date of experience: January 8, 2023

T
5 out of 5 stars

Waves in BEDWORTH is THE BEST CAR WASH…

Waves in BEDWORTH is THE BEST CAR WASH in the area, in fact probably in Coventry and Nuneaton too. They do an amazing job, way better than any other car wash, they have excellent customer service skills and are very polite, they are all local lads, so supporting a local business is easy. The money paid is a fair price for the service and quality they give, my car looked much better than when I collected it brand new with the wrapping on, once taken off. YES better than a factory finish, I don't mind waiting an hour for a Gold as the job is ALWAYS PERFECT!! Thank Lads!!

Date of experience: January 5, 2023

GC
5 out of 5 stars

Very great experience

Very great experience, great service and quality clean

Date of experience: December 10, 2022

S
5 out of 5 stars

Excellent car wash in Hanworth

Superb, quality car wash and excellent service in Hanworth (beside Sainsbury’s). Beautifully finished - the car looks and smells brand new again - love it. Price is also competitive for 2022. It’s a shame all the Waves car wash reviews are lumped together, not location specific, as the overall Trustpilot rating doesn’t do this one justice!

Date of experience: December 8, 2022

J
1 out of 5 stars

£25 to clean my Z4 in and out. smear marks everywhere

£25 to clean my Z4 in and out . Smear marks everywhere on the outside, had to ask them to re- clean the inside windscreen, I couldn't see anything with all the marks on it. the outside bottom was not done. wasted money and time with them.

Date of experience: November 26, 2022

dl
2 out of 5 stars

£16.00 to wash my Landrover discovery…

Tesco Gallows corner. £16.00 to wash my Landrover discovery smear marks left all over the car. Usually do it myself but thought I would treat the car ! Wish I hadn’t bothered

Date of experience: November 20, 2022

DN
5 out of 5 stars

Best Car Wash

Whilst I can't speak for all the Waves in the country, the one in Sandy, Beds, is absolutely the best car wash I've found. Similar to a mechanic, barber, wife, etc., when you know, you know... and with these guys, I knew. The washes are great value for money and I can't recommend them enough. Great blokes who have made my cars look better than they ever have done. I won't be going anywhere else.

Date of experience: October 28, 2022

HS
5 out of 5 stars

My 'new' car was totally transformed by…

My 'new' car was totally transformed by the team at Kew Southport. Was more expensive than I thought, but TOTALLY worth it. Would definitely recommend. Thank you.

Date of experience: October 25, 2022

RK
5 out of 5 stars

Waves carwash Sunbury on thames

The best carwash in Sunbury/ Surrey area , they have done an excellent job on my car . Took their time and my car looks amazing in and out , and smells really good . The owner Zain is very professional , amazing customer service . I would highly recommend this place if you want a good job done on your car . Would definitely be going back . Thank you guys.

Date of experience: October 6, 2022

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