Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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All reviews

623 total • Write a review

Showing 341 - 350 of 619 reviews
MH
5 out of 5 stars

Great service

Great service. Good value for money. Had wash and polish. These guys are experts!

Date of experience: August 12, 2023

RB
5 out of 5 stars

Waves car wash Bar Hill

Waves car wash Bar Hill! Excellent, opted for the gold, Inside and out. Excellent job, Everytime. Myself and my dad will not go anywhere else for our cars to be cleaned. Best car wash around. thank you

Date of experience: August 11, 2023

NS
5 out of 5 stars

Brilliant

Brilliant. My car had moss and algae on it. Went for the full monty and really impressed. Tesco Sidcup waves did a very good job. Also a good price compared to others around London. ++++

Date of experience: August 3, 2023

JS
2 out of 5 stars

Poor quality, rushed clean. Not worth the money.

Car interior was very dirty when handed over to waves, so opted for £70 "gold" wash. They did a good job hoovering the interior but a poor job cleaning it. For the interior, half of the dash wasn't cleaned (still dusty), door card pockets were still dirty, door sills weren't cleaned, still marks on inside of glass and on door trim. For the exterior, the front of the car still had lots of insects on it, otherwise it was not a fantastic clean, worse than I could have done myself at home with basic equipment. For £70 I expect much better, won't be using them again.

Date of experience: August 3, 2023

c
5 out of 5 stars

Scunthorpe Waves Carwash Highly Rated

Have to say the Waves car wash in Scunthorpe is excellent. My car was filthy inside and out, stains all over the seats and thick grime inside. Looked brand new when I picked it up.. Amazing job.

Date of experience: August 1, 2023

JC
1 out of 5 stars

Amesbury Wiltshire Waves bad service

Went to Amesbury Wiltshire Waves paid £30 for wash wax and interior clean.wash ok but didn't clean interior properly didn't even lift mats paw prints left on inside of tailgate and dog hairs no attempt was made to clean boot. Spoke to foreman who was aggressive and thought the service he had provided was fine ignored the dirt on carpet paw prints and dog hair. Didn't seem the slightest bit interested in customer service.i will not use Waves again.

Date of experience: July 23, 2023

D
1 out of 5 stars

Waves at Dereham - Wouldn’t Bother

I tried Waves at Dereham based on a recommendation and rather wish I hadn’t! Wouldn’t say the customer service was particularly welcoming or friendly, but most of all, the ‘gold’ service was not worth the money! The back of my car has lots of water marks, there was bird poo on the side of my car before, and despite paying £25 for a gold service, it was still there afterwards!! Lots of marks still left on the inside of my car which I would’ve expected to have been cleaned. Feel like I was fobbed off being a female on my own and that no care was taken at all. Far better car washes in Norwich!!

Date of experience: July 15, 2023

WA
5 out of 5 stars

Waves Kingston Park

turned up without booking this morning got the "full monty" with sterilisation package costing £85 absolutely quality job done on my car from being a right mess due to the kids and myself n passengers, left it looking like a bombsite of milkshake, sweets and spilt juice etc but came back to "show room" ready standard....VERY happy with the results and well worth the money.

Date of experience: July 10, 2023

SM
1 out of 5 stars

The car as still dirty

Paid for wash and polish just outside of my car. My 10 years old daughter would have done of better job! Next time I rather save m9ney and spend the time to wash my car myself.

Date of experience: July 9, 2023

H
1 out of 5 stars

Had a rubbish £30 "Gold" wash and vacuum at Tesco

Had a £30 "Gold" wash and vacuum at Tesco, St Peters. Worcester on my peugeot 207. Unsatisfactory all round. No attention to detail, eg sides of seats near tunnel which was also left dirty. Boot not done at all. Behind pedals not cleaned. Just all poor with many shortcuts to getting a decent job. Can't give less than one star or I would. WON'T BE BACK.

Date of experience: July 7, 2023

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