Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

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S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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Showing 301 - 310 of 619 reviews
CC
5 out of 5 stars

TESCO BANGOR GWYNEDD - Excellent

The first time we considered using Waves at Tesco Bangor, there waas a queue of many others like us, whose car had caught a load of the Saharan sand in recent storms, so we didn't wait. This time, we had a fairly muddy car from having had a couple of trips across fields and our nearest DIY car wash was out of action. This time, we did not have to queue and we opted for a basic wash without any waxing. The guy was thorough and did an excellent job, after which his colleague dried everything, including the insides of the doors. He offered to treat the tyres, but we were keen to get home, so declined. All in all, excellent service and we will definitely use Waves again, this being much easier than getting out our own pressure washer.

Date of experience: November 8, 2023

DB
1 out of 5 stars

Absolutely awful

Absolutely awful. Booked Nissan Micra for gold service at £20 online. As soon as I arrived, some yob looked at a bit of mud in the door trim (normal winter road film) and said "not £20. Car too dirty." Needless to say, left and paid £4 at Asda self-service pressure wash and did it myself. Total crooks and well-avoided.

Date of experience: November 7, 2023

c
5 out of 5 stars

Clean after trips up the recycle

I take my car here after frequent trips to the tip and the team work very hard to get it back clean from absolutely filthy. Last time the coffee shop was shut so they invited me in for a coffee & a chat. The coffee was good too. 🌟🌟🤩

Date of experience: November 2, 2023

A
5 out of 5 stars

Tesco Alfreton

Tesco Alfreton. Very easy to book via the app and I selected the gold package. £25 for a volume 2 car. I have a dog, and have recently taken a lot of rotten wood to the tip, so the inside of the car and boot were filthy. After an hour the car was spotless! Everything, and I mean everything had been cleaned. Very friendly staff as well.

Date of experience: October 31, 2023

Fo
1 out of 5 stars

45 minute wait, £30 later and stil a dirty car

LOUDWATER TESCO 45 minute wait, £30 later and still a dirty car. Inside and out is what I asked for, the car isn’t big (hatchback) nor was it that dirty inside or out, the mats are the only thing that look like they’ve even attempted to clean and the outside is okay but the wheels are still dirty with a lot of brake dust remaining, there is dust still in cup holders, hair on headrests, leafs on my seat?Honestly it’s mental how they thought that’s acceptable, I’m not one to write reviews but i couldn’t resist, I don’t think anyone should be robbed of their money.

Date of experience: October 28, 2023

MB
5 out of 5 stars

Excellent service at waves hand car was…

Excellent service at waves hand car was at Tesco south mereway northampton… brilliant job very happy

Date of experience: October 28, 2023

JD
5 out of 5 stars

Just been to waves car wash at…

Just been to waves car wash at cardington road, car looking lovely and clea very happy, the guys were very helpful and polite. Would definitely use again thank you

Date of experience: October 27, 2023

MK
1 out of 5 stars

Man was very unfriendly

Man was very unfriendly. £22 for a fiesta was told it was very dirty yes it was outside. Picked up and still dirt in boot jams. Dust on dashboard and carpets not hoovered thoroughly. Won’t be going back.

Date of experience: October 21, 2023

KR
1 out of 5 stars

Item removed from car

Used the Waves Car Wash in Woodford Tesco's, not a bad job of cleaning the car but they removed my residents parking permit from the windscreen and the car which I didn't notice until receiving a parking ticket, £65 for the parking ticket and £25 for the replacement permit makes it a very expensive experience, went to complain and ask for the permit but they denied all knowledge of it and I was told "prove it". Strongly advise that you don't leave your vehicle alone with them and check belongings before leaving.

Date of experience: October 18, 2023

LC
5 out of 5 stars

First Class !

I use the Waves hand car wash at Dereham, Norfolk regularly and always find the guys helpful, friendly and extremely good at their job. My cars are always pristine after they have finished and I will continue to use them. They cleaned my wife's Mercedes on Saturday 14th October and it was amazing. She was overwhelmed with how clean it was and the detailing. Keep up the good work guys and see you soon. Lee 🤙☘️

Date of experience: October 17, 2023

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