Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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623 total • Write a review

Showing 281 - 290 of 619 reviews
C
3 out of 5 stars

Mistreated and late service even with an appointment

Made an appointment and arrived on time. No car is being washed at that time. I went 1 hour to Tesco and came back. They have not even started washing my car and I have to wait standing there with my shop for more than 30 mins. Come on. Guy even asked me sort of upset why I didn't buy platinum instead of gold. Very annoying the whole experience for a woman. Please educate them to treat customers well. I bet my husband wouldn't be treated like that. Guildford at Tesco

Date of experience: December 29, 2023

GH
1 out of 5 stars

Extremely Disappointing Service

Extremely Disappointing Service I recently had a highly disappointing experience at Cromwell Rd Tesco Car Wash Wave in London. I called ahead to inquire about their availability and was told that they were not busy at all. Based on this information, I decided to head over to the car wash. However, upon arrival, I was shocked to be informed that there was a 30-minute wait before I could have my car washed. When I questioned why this information wasn't provided during my phone call, the staff member responded in an incredibly rude manner, stating, "We're not dentists," as if that justified the lack of transparency. I was taken aback by the unnecessary rudeness and asked why there was a need for such behaviour. The response was dismissive, and I was told to simply leave. In an attempt to address this issue, I called the car wash's number again. The person who answered initially apologized for the miscommunication. However, this apology quickly turned into a hostile encounter when the individual used inappropriate language, including the F-word. I find this kind of behaviour completely unacceptable and unprofessional. It reflects poorly on the car wash's customer service standards. I intend to share my experience and provide feedback on multiple platforms to ensure that others are aware of the poor service I encountered. It's crucial that businesses maintain respectful and transparent communication with their customers, which was clearly lacking in this instance. I strongly recommend reconsidering your choice of car wash services, as there are plenty of establishments that prioritize professionalism and customer satisfaction.

Date of experience: December 29, 2023

GS
1 out of 5 stars

Waves Portman Road Tesco Reading

First of all the car wash is “under a new local management “this it what it says on their logos and the prices are ridiculously high (very expensive) I had my 4x4 up there and they left loots of mud marks on the passenger door and front bumper.No wonder why was that quiet. I will never visit again.

Date of experience: December 28, 2023

MJ
5 out of 5 stars

Excellent service

Excellent service. Very thorough with cleaning the outside and inside of the vehicle. Always polite and helpful with regard to cleaning requirements and timing required to complete the process. Definitely a service to use again.

Date of experience: December 21, 2023

CK
5 out of 5 stars

Absolutely brilliant.

Absolutely brilliant.

Date of experience: December 20, 2023

EH
1 out of 5 stars

I used Waves car wash at stafford as…

I used Waves car wash at stafford as had a previous good experience at Rugeley . Mohammed the owner very polite and washed my car with care . The new guy there is rude and awkward he wanted to put my price up for my car for a wash and vac from £20 to £35 .. needless to say I’ll be giving my custom elsewhere!

Date of experience: December 20, 2023

C
5 out of 5 stars

Waves in Saffron Walden

Waves car wash at Tesco, Saffron Walden, offer an excellent service. I've used them for my car and the work van since 2011 and have never been disappointed.

Date of experience: December 19, 2023

PS
1 out of 5 stars

Waves Tesco car park Colchester ….used…

Waves Tesco car park Colchester ….used to be good but now extremely shoddy. Car wash inside and out 45 on a jazz and not well done at all. They are making the big mistake of not looking after their bread and butter. Lots more car washes to go to so bye bye.

Date of experience: December 19, 2023

KA
1 out of 5 stars

At Tesco THETFORD AVOID AVOID AVOID

At Tesco THETFORD - Agreed to wash the car inside and out. Price agreed. Told to come back in 2.5 hours. Arrived back and they hadn’t touched it. Ran out of time was the claim. Over promised. Failed 100% to deliver. I could have gone elsewhere if they had been honest. And all they could do was smirk. AVOID AVOID AVOID.

Date of experience: December 18, 2023

Z

Zoe

US

5 out of 5 stars

Romford Brewery

Daniel and Stephen done an excellent job on my car. Very pleased.

Date of experience: December 13, 2023

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