Review summary

Waves Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

See what reviewers are saying

S
Don't risk your car here

Service here has gone down so badly over the past couple of months, to a point I'm now boycotting the whole firm. My brand new car, one month old, now has two paint chips in my gloss black bumper and the boss firstly wouldn't accept liability then held my keys hostage until I'd paid the full cleaning cost, despite causing obvious damage to my vehicle! I check my rear bumper every day to ensure my kids havent scratched it with their bags, because this car is my pride and joy!

I was very pleased with the service at…

I was very pleased with the service at Waves Reading

N
Useless don’t bother

Had a gold star service done. Was anything but a gold service first and last time using this wash. The under seal was clearly not wash properly they try to mask it up with some spray but since it was not clean it will not get shine, when asked was the car wash properly I got told they tried it 3 times but the haze comes back that’s coz the car body was not properly washed to start with. They good if you need a quick clean don’t bother spending too much with them it’s pointless. Will wash it myself over the weekend.

C
GO TO A DIFFERENT CAR WASH

GO TO A DIFFERENT CAR WASH! Absolutely awful. I paid £120 for an in depth valet and it came out horrendously, broken glass still in the car dust everywhere and even worse they took everything out of my car and kept onto it for a while which I hadn’t realised until I had gone. When I came to get my stuff back one worker had my charger and was using it in his own car! Showed them the dirt and dust and glass and only hoovered my car again no refund or partial refund at all. I will not be going back here.

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All reviews

623 total • Write a review

Showing 101 - 110 of 619 reviews
RM
1 out of 5 stars

I paid £50 for a wash and clean inside

I paid £50 for a wash and clean inside. When we picked it up, the car was wet inside and now it smells of damp. And also the windscreen now has an awful streak when it rains. We didn’t have that issue before using them. Never again! Poor service and very expensive!

Date of experience: January 18, 2025

K
1 out of 5 stars

Never again!

Pre booked a full monty car was and inside clean for my SUV Huundai Tucson at Waves Tesco Cam, Glos for 9am this morning. On arrival 2 other cars were being washed and I was told the on line App was allowing double bookings so I was told mine would take up to 2 hours. I then said just wash outside for the £23 charge which inclydes a coating apparently!! An hour later I went back and the car was still wet. The chap said he couldn"t dry it as the spaces were being used. The manager then started arguing with the chap who washed mine. Tyres were still dirty and when I got home I re washed the car and polished it again . Never again, very poor service and over priced

Date of experience: January 17, 2025

s

srg

US

1 out of 5 stars

Avoid Tesco Park Road, Liverpool

I needed my car to pick up a client for a work, so I cleared it out and hoovered/washed it myself. However I still wasn't happy with the result. So I went to Waves at Park Road Extra Tesco. The manager looked in the boot, saw it was spotless, so then opened the passenger door to see the car was fairly spotless inside also. He then said 'ok that will be £45'. I said 'but it says £30 on your website'. He then says, 'yeah, but it's dirty, I'm allowed to charge extra.' If the car was perfectly clean, I wouldn't be there in the first place would I! He was clearly chancing it, not realising I knew the prices beforehand. I said forget it and left. Nothing worse than a business model that involves making stuff up on the spot to screw people over. Having read other reviews, maybe I had a lucky escape.

Date of experience: January 15, 2025

MM
5 out of 5 stars

Went to waves Tesco Tenterden

Went to waves Tesco Tenterden , to have my car cleaned for the first time and I will definitely be returning excellent service very friendly staff 10/10 . And you get airfresh . !

Date of experience: January 15, 2025

AA
5 out of 5 stars

Friendly staff and great car wash…

Friendly staff and great car wash experience. I give them a 5 star

Date of experience: January 15, 2025

nl
5 out of 5 stars

Had my car cleaned today at waves…

Had my car cleaned today at waves bursledon tesco for the first time as recently moved to the area......cheerful friendly staff did a fantastic job on my very grubby car!! Will certainly be a regular visitor...

Date of experience: January 14, 2025

WS
5 out of 5 stars

Great job today cleaning the outside of…

Great job today cleaning the outside of my BMW 5 series.

Date of experience: January 13, 2025

GC
5 out of 5 stars

Always friendly excellent service at a…

Always friendly excellent service at a good price .recommended CORBY TESCO

Date of experience: January 10, 2025

B
1 out of 5 stars

Problems with Waves Moreton in Marsh

A £20 wash and wax at Waves MIM resulted in two sets of chipped paint on my car: a small area already chipped and repaired, and a second large area that had been unblemished before. I've always used automatic car washes and have never experienced paint damage before so I did not expect this from a hand-wash service. The response from Waves was very poor - blaming me for not warning them, the car's age, my maintenance of the car, etc... Lastly, they told me to go through my insurers knowing well that that will leave me out of pocket. I hope all in MIM will be aware of the risks in using this service and find an alternative.

Date of experience: January 9, 2025

A
5 out of 5 stars

Waves Kilverstone Thetford is to be…

Waves Kilverstone Thetford is to be highly recommended. Very helpful staff offering an excellent service and I will certainly be visiting again. I have already recommended them to family and friends. Thank you so much Alison, black Mini Cooper

Date of experience: January 4, 2025

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