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Review summary
Water Irrigation has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Great service and comms. Keen prices and fast delivery.
I experienced great service from this company. Email questions prior to purchase were replied to within 2 hours during their working hours and all questions answered clearly and helpfully. Placed my order on a Friday, parcel turned up Monday morning on their standard delivery option. All items ordered were received in first class condition and their prices are the best I could find online. Very impressed; thank you. 100% recommended from me.
AVOID THIS COMPANY. Water Irrigation is the online trading name of Hydrosure Global Limited, based in Telford, Shropshire. They do not have a telephone contact number which automatically raises question marks as to their credibility.
Their online system ignored my instant attempt to cancel my order, taking my money. They cancelled the delivery but have still not refunded my money after more than THREE WEEKS!
I cancelled my order online as soon as I realised they operated without a facility for direct (telephone) communication - my reluctance to deal with them has now been validated.
Other reviews would appear to confirm this company cannot be trusted.
NOTE: Usually my Trustpilot reviews are positive!
Inconsistent, fail to notify when items are out of stock
Inconsistent, have made four orders with them, two have had issues:
- one order some times items were missing, I contacted they explained they are out of stock. Doesn’t explain why they didn’t process a refund automatically and/or notify me
- one order I paid for next day. It didn’t turn up. Had to contact and again, out of stock. No notification the premium service I paid for wouldn’t be fulfilled, no apology, no attempt to resolve. Avoidable as it was a large order and was held up by one item.
Customer service is ok but you have to email and hours are limited. Shame there is a disconnect between fulfilment team and customer services
This company has no phone line! They claim to do customer service by email but they don't respond for days!
I'm trade and they got my order wrong so I've had to pull out of a job, reorder my schedule and pay my lads to stand around on site without being able to phone and speak to a person.
5 days later and despite emailing daily I'm no further forward with sorting it out.
I've had to buy from another supplier and hope
I eventually get a refund.
There have been some bad reviews of this company but I recently ordered a number of items directly from them and received a very fast delivery service. I have not found any problems with quality but would make one comment that would be simple for the company to rectify and could save a number of negative reactions. I purchased a hose trolley and thought that a couple of locknuts were missing from the kit. My wife (ever eagle eyed) found them lurking in a corner of the box partially obscured by the cardboard. This happens because some of the nuts, bolts and washers are just put loose into the box. This is not good practice and I would suggest these parts be secured in appropriate packaging
I was after a strong and reliable hose reel which did not cost the earth. I came across Waterirregation.co.uk and found one I thought I would give a try. I ordered something to protect my outside tap in winter as well. Easy to order, competitive pricing, and quick delivery. The hose reel was easy to assemble, robust, and reels in my existing hose with ease. Excellent value and quality. I will definitely be using them again.
I was a bit concerned after seeing some of the reviews on here but I decided to go ahead and purchase from this company - their prices were something like 40% cheaper than Screwfix and Toolstation. I paid for next day deliver and the items turned up, bang on schedule, securely packaged.
Got to say - absolutely great value and no complaints at all.
ordered a water irrigation kit and they send half the pieces - obviously not a kit
I contacted them and they sent the same bits again -
no tap connector no stop no valves
Two lots of piping and I can't use them
Extremely poor. Stay away, do NOT use.
Appalling customer service, in fact zero customer service.
No contact number and unwilling to cooperate.
If you want to give away money then choose a charity Instead.
STAY AWAY from this company, they are a scam house.
EDIT:
The order has now arrived, and due to the eventual effectiveness of the customer services guy who, I think, did his best, I am amending my one star review. But they really need to sort their communications.
I wish I'd read these reviews before I ordered anything from this company; I went with them because a friend said he'd used them and voiced no complaints.
They took my money the day after I placed the order. Then after a week of total silence I emailed them Thursday morning and they told me it would be with me within 48 hours direct from the manufacturer and the delivery company would contact me. Nothing.
I emailed again on Saturday morning (after 48h), and they have not responded - it is now Monday afternoon. Their phone number gives you a message that says they're closed "due to unforeseen circumstances".
Considering what to do next.
I strongly recommend NOT to use this company; it's starting to look very much like a scam and that was a lot of money I can ill afford to lose :0((
No customer service response/ missing parts in delivery
First time I’ve ordered from this source. Ordering process, communication to acknowledge the order and despatch were fine and the delivery arrived on time BUT the item had missing parts and the only way I could find to try to contact customer services was via a web form, which I used and received an automated response saying they aim to make contact within 24hrs. Nearly one week later there’s been no contact.
Unexpected turn of events.
I have ordered few irrigation components from the store and I by accident came across reviews about the store and I rally got scared.
However, to my unexpected surprise and content, I have received the parcel with the order I have placed. The order arrived not only much sooner than I would have expected (I used standard 3-5 days delivery), I placed the order on Thursday and Friday afternoon I received the parcel!!!
All ordered items are in the box, nicely separated and well packed.
Fantastic service and greatly recommended. (btw, now I am in troubles because nothing has been prepared to deploy the system...)
I've ordered three times with this Company and NO complaints
I've ordered three times with this Company and all arrived quickly and well packed, their own HYDRO brand is good value. I had a problem with the third delivery with a faulty leaking part on the hose, I sent an email via their portal (there was a three day delay) but they did get back to me and no questions asked agreed to re-send the whole hose! I know other reports aren't as glowing about them but perhaps they find it hard to wait 72 hours when they advertise they'll get back to you in 24? Would recommend and the web site is clear too.
Is this outfit a criminal scam, or just woefully incompetent? Either way, do not use them, you will only loose your money if you have a problem. My order worth over £100 arrived in a squashed box, torn down the sides (had someone run over it? and crudely patched with masking tape.) and all the small parts were missing, so assembly was impossible. Choice Shops who sent the parcel were unpleasant and helpful and said you can only deal with Water Irrigation by their website. Four emails later no response whatsoever other than an automated 'will reply in 48 hours'. Two weeks later nothing. They have no address or phone number so I suggest you totally avoid this company. The delivery company, Yodel, have no phone number or address and website just says contact seller regarding damaged parcels. I have had trouble before with Yodel delivering damaged parcels. so I will never use them as ask sellers to use any other delivery company apart from Yodel.
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