Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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My recent dealings with Josh has been ok.
Date of experience: December 20, 2022
I just met josh recently and his professional approach has been top notch.
Date of experience: December 20, 2022
US
Just purchased my first property through waterfords in camberley and has been a blessed experience overall. Very prompt, helpful selling team members (especially Sandra and Cameron); always ready to help and efficient. Thank you so much waterfords.
Date of experience: December 2, 2022
US
We have just bought our first property with Waterfords Camberley and we are delighted with their service. In particular, we are ever so grateful to Cameron Smith for his excellent service and true care and support throughout the whole process. His professionalism has been astounding and we feel truly blessed that we had the chance to buy our house with his help. A true asset for the estate agency! The rest of the team has also been very helpful and supportive. We had to deal with a lot of estate agencies beforehand and we could easily identify that this agency made such a difference. Honestly, we couldn't recommend them highly enough! Absolutely superb!
Date of experience: November 28, 2022
Alexsey Singadia| showed us a beautiful house in Fleet. We were very impressed with his professionalism and felt that he did Waterfords proud.
Date of experience: November 24, 2022
Had Sandra take myself and my boyfriend around to three houses and being the unorganised person I am, managed to double book with other viewings and I also went to the wrong address too! Me thinking I've messed up the rest of her day, got stressed. She was able to put my mind at ease that everything was ok. She was smiling the entire time and was always polite, she gave a lot of detail about each house and was able to answer any question we had. She also never rushed through the viewings (never hinted we were late, or reminding us that there were other people she had to see that day) I can tell she's very experienced, knows the right thing to say no matter the situation and was very easy to talk to, even if she has back to back appointments!
Date of experience: November 23, 2022
I have just sold my late parents property through Waterfords of Fleet and I have been extremely happy with the service I received. Henry and Ben have been informative, professional and open, through let's be honest a difficult time in the housing market . I would be happy to recommend them to anyone , well done lads , Roy Stone
Date of experience: November 17, 2022
just completed buying my 1st property in UK. It was very hard journey in this turbulant period. But I had fantastic service from Waterford from begining to an end. An special thank goes to Oliver and Sandra for great help. I worked with few Estate agents through this process, but I must say the professionalism friendliness showed by them far better than the others. I would recommend the team for anyone who is looking for property market around Camberley.
Date of experience: November 16, 2022
Henry Evans showed us a beautiful house in Fleet but sadly it did not tick all our boxes. We were very impressed with his professionalism and felt that he did Waterfords proud.
Date of experience: November 7, 2022
Rob Hawkins was great as we navigated the world of leasing our property. He gave great clarity, answered all our questions, and was always super responsive. Thank you!
Date of experience: November 7, 2022
