Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I have had great service from the Waterford’s team in Camberley,who have been dealing with the sale of my flat. I must give special mention to Sandra though who has been my most regular contact keeping me well informed throughout. There have been various delays with solicitors acting and she has been vigorous in chasing them. She has really pushed especially in the last few weeks to finally get the sale over the line ( contracts exchanged at least anyway ) and for that Sandra deserves my heartfelt thanks . Very happy to recommend Waterford’s based on my experience.
Date of experience: November 4, 2022
Been using Waterfords to manage all our properties for years now, and I must say the service we receive is second to none. I always recommend them and would not use any other estate agents.
Date of experience: November 2, 2022
Just want to thank Waterfords Fleet lettings, Rob Hawkins is a star! he always goes above and beyond, his communication is punctual and his advise is always professional.
Date of experience: November 1, 2022
Very pleased with the experience and service from Josh Mills, professional and helpful
Date of experience: October 31, 2022
Sandra at Waterfords Estate Agents, Camberley, has been very helpful and very pleasant to deal with in my search for a suitable property. I would not hesitate to recommend her to anyone.
Date of experience: October 29, 2022
No words can express how impressed we are at how quickly and efficiently Oliver Manning at the Fleet office has been in selling our house Not only in selling but in keeping us informed every step and stopping us panicking . All done in one week from start of sale to sold and helping with our new purchase I would recommend him to anyone I hope you carry on the excellent work. Derek Farnborough
Date of experience: October 25, 2022
After I decided to use Waterfords for the sale of our Refurbished Retirement Flat ,I was put in the very professional hands of Oliver Manning . Oliver understood this bespoke market and found a buyer within few weeks at full asking price , Communication was fault less and a completed chain was soon in place with our buyer etc . I would highly reccomend using Waterfords and Olliver and the team . A Gregg
Date of experience: October 25, 2022
It was great and fantastic getting an offer letter within a two days of viewing. Thank you Oliver Manning for your help.Highly appreciated. Thank you so much.
Date of experience: October 25, 2022
A difficult situation arose for me as Landlord and for Rob Hawkins of Waterfords when my tenant after only 3 weeks occupancy needed to leave. Prospective viewings were made difficult to arrange due to lack of co-operation from the tenant, but Rob and his team held on with dogged determination until a new tenant was found. Throughout I was reassured and kept informed of progress in a very difficult situation and I highly recommend Rob Hawkins and his team.
Date of experience: October 22, 2022
Having Waterfords manage my rental property makes life easier and I have every confidence in them.
Date of experience: October 21, 2022
