Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Oliver Manning at the Fleet branch looked after the sale of our much-loved family home. He was driven to not only get us a sale but find us the best possible buyer, which he achieved. His knowledge of the market in Fleet, and his contacts with potential buyers, worked perfectly for us. He got us from memorandum of sale to completion in nine weeks, too. Highly recommended.
Date of experience: January 25, 2023
Harry has been amazing and professional helping me with the purchase of my house in Yateley. We had some challenging times but was made so much easier with Harry's intervention at critical moments and always being available to answer any questions and follow up with the vendor. We collected our keys to our new family home yesterday and all is perfect. Thank you again Harry.
Date of experience: January 20, 2023
US
Ollie from Waterfords in fleet has been such a star. It’s was so nice to have such a great experience with an estate agent after such a bad one. Ollie always went above and beyond and was always available when I needed anything. I was updated weekly by Ollie and he was there every step of the way which is exactly what we needed on buying our first home. Ollie is an asset to the team!
Date of experience: January 17, 2023
US
I was able to view two properties in the same day and Alexsey showed us both of these. Had all relevant information and any he didn’t have was found out and emailed to us. He got the ball rolling with our processing as soon as we expressed interest. Definitely made the whole process easier than I expected it to be.
Date of experience: January 15, 2023
Alex Did 100% of what i would expect from an estate Agent - Easy to arrange viewings -Knowledgeable about the property -Gave me space to view at my pace -Followed up subsequent questions in a timely way
Date of experience: January 15, 2023
Great experience Great service, thanks to Matt
Date of experience: January 13, 2023
US
I was very impressed by Henry’s professionalism when I viewed a property last week. He was super efficient and extremely well informed about the property and local area. No ‘hard sell’ at all and listened, with refreshingly calm and helpful insight.
Date of experience: January 13, 2023
Harry was very helpful when booking us in for a house viewing, he was quick and efficient and was happy to answer any questions we had, James, who showed us around the property was also very helpful and had good knowledge on the property we were viewing.
Date of experience: January 10, 2023
Super efficient from start to finish, making the purchase of our first family home a success! Darren alleviated any stresses professionally and kept the process on track whilst keeping us calm along the way. Tom seamlessly stepped in when needed and they will be our first call for any future transactions. Thanks Guys!
Date of experience: January 4, 2023
US
The Waterfords team in Fleet have been exceptional from start to finish in helping me purchase my first property. Henry especially has been instrumental in the purchase, always there to support and move things along when needed. I couldn't recommend them more highly.
Date of experience: December 22, 2022
