Review summary

Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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A* From Me

From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!

PM
Highly Recommended

Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.

S
I don't usually write reviews...but feel I need to make an exception

The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.

J
Poor Communication

I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.

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All reviews

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Showing 991 - 996 of 996 reviews
IG
5 out of 5 stars

Diligent Negotiations Lead to Excellent Outcomes!

We viewed a rental property today that wasn't even on the rental websites, thanks to Matthew Blackman really understanding our needs and situation. (He was also in tune with the owner of the property which was key). I am delighted to say that once we had viewed the property we reached agreement in a very short space of time, once again, due to Matthew's diligent negotiation. It was a delight to deal with Matt. Thanks very much, we look forward to moving in very soon.

Date of experience: October 5, 2018

c
5 out of 5 stars

First time buyer purchase

I have purchased my first property through Waterfords and I would definitely recommend their services to friends and family. I was kept well informed all the way through the process. All team members were very friendly but also very profetional. Thank you for all your help during this stressful time. Emma, Amalia and Michael were superb!

Date of experience: October 5, 2018

c
5 out of 5 stars

Waterfords sold my house in a day

Waterfords were great, can’t fault them as estate agent. Darren was very honest about market conditions and set our expectations at a realistic level, rather than promising the earth as some agents do. He explained all their comprehensive marketing plans, and so we chose Waterfords. As it turned out Sarah there found a buyer for us, who viewed the house the same day it went up on Rightmove and she obtained full asking price by the next day. Long story short, Sarah at Waterfords sold our house in less than 24 hours! She was helpful and communicated well with us throughout the process all the way. Thank you to all at Waterfords!!

Date of experience: October 3, 2018

c
5 out of 5 stars

Sarah from Waterford’s Yateley

Sarah from Waterford’s Yateley has been super helpful in helping us search for a new home for us. We have had a few viewing with Sarah, she was helpful and had lots of information we needed when looking around. Sarah knew about what we was looking for and informed us about a house that was coming on the market so we booked a viewing. We viewed the house and Sarah knew exactly what we wanted and found us our dream home. I could phone Sarah with questions and a problem that arose and she was extremely helpful and got our problem sorted within 45 minutes. It was never to much for us to phone or go and see her at the office to answer questions even if we thought they were silly questions. Sarah has kept us up to date with a phone call every week to let us know where we are in the sale and anything else that need information from us. Sarah has been superstar to us buying our first home, and if the need ever arose that we needed to move again I would be coming back to Sarah to help us. Sarah is helpful, friendly and nothing is ever a bother to her and we wouldn’t of found our house without her. Thank you Sarah it is truly appreciated for all your help xxx

Date of experience: October 2, 2018

c
5 out of 5 stars

Can't fault the service

Can't fault the service. They went above and beyond the call of duty. Very friendly and helpful. I would definitely recommend them.

Date of experience: October 2, 2018

c&
4 out of 5 stars

The Sales Manager @ Waterfords…

The Sales Manager @ Waterfords Camberley did a tremendous job in the three months that the process took buying the private dewelling ; being honest and open in his dealings with us. Plus the team at the Cambereley Office were very helpful and efficent doing their job. There was a few problems during the course of purchase but with good communication , they were overcome and the good relationship that was built up kept intact. Thanks John & Joy

Date of experience: October 2, 2018

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