Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Awful experience DO NOT USE THIS AGENT Do not sell your house via Waterfords BE WARNED We found a great house ticking all boxes, location family within village size all worked for us. However we experienced a long battle of total incompetence lack of knowledge with the agent “Waterford” We would never recommend this company. Generally dealt with the manager in Yateley Hampshire his name is Sean Liam, sales assistant who clearly tried, had basic knowledge needed to contact manager to get answers to our questions, lack of training or investment, Sean, sadly is not a great example. Resulting with an outcome of having to get back to us with all questions unanswered then given wrong information or lies. Plenty of blagging took place, great investment of quality training ! In our opinion. Liam clearly has witness shocking treatment to Waterfords clients via Sean the manager. “Wrong” Sadly we constantly had to contact Liam as Sean never took our calls, yes, this is the manager. Clearly Sean doesn’t do this work only maybe valuations ? I can confirm we stood outside branch - Waterford in Yateley, called branch Liam answered asked to speak to Sean who was sitting next to him, told Sean was out of office on a valuation all day (lies) we were watching them both. Our viewing, was an empty house, when we asked basic questions regarding property, equipment, white goods floor heating house sale information and understanding, situation reason empty house etc we were told get back to you. Eventually got limited information and went online myself, making Sean aware information requested was accessible online. (Not a secret) Information at final stages were not collected from agent via solicitor caused weeks of delays information not chased but forgotten deadlines lost. We encountered additional costs of storage charges plus accommodation because we had sold, completed on our house sale (empty property) what was the problem. In end we contacted management companies builders and informed both solicitors information they should be addressing to support the sale. We did this in the branch ourselves in front of both of them. Agent “Waterfords” were so shockingly unhelpful I appreciate another branch could suffer this feedback so yes have an open mind. But be warned, I had to chase daily and all I got was lies after lies yes I felt reassured at the time, but they were not ever telling the truth. One star disgraceful estate agent Final nail in coffin Half our keys were missing to house unable to open doors. Called Waterfords for help Ans - not my problem, this is the absolute truth Honest It’s taken us months to recover Aware a reply will could come back with loads of excuses defending company untruths exaggerations etc possibly sick lies but this is not the case Shame on you Waterfords Yateley
Date of experience: January 12, 2022
George and Olly were fantastic to deal with. Knowledgable, accommodating, honest and clear and not too pushy!
Date of experience: January 12, 2022
US
It was a pleasure dealing with Waterfords Yateley branch. From the initial viewing all the way through to completion, Liam Tappin gave us everything we needed and made the entire process very easy and stress free. Great team - great experience!
Date of experience: January 12, 2022
Sandra Krol has been an absolute delight to work with on our move. Her communication was perfect, calling me with updates at every stage and chased all stakeholders in a timely manner to make the move go at a decent pace . She’s by far the best estate agent i have dealt with.
Date of experience: January 11, 2022
US
We have been dealing with Shaun Barnes from Waterfords in Yateley for the last 3 years and finally moved in December 2021. Throughout all the trials and tribulations, Shaun and his team remained very professional and were instrumental in securing a suitable buyer and pursuing the chain with diligence and patience right to the end. We would highly recommend Shaun as Branch Manager to anyone considering selling a property. The best agent in Yateley. Many thanks again. John and Tracy January 2022
Date of experience: January 7, 2022
We have been dealing with Harry Dean from Yateley and he has been very helpful. He is very quick at getting back to with are answer and is very polite as well
Date of experience: January 5, 2022
US
Been dealing with Liam throughout the process of selling my home. What a remarkable young man, so informative and made the process so easy for me I would 100% recommended him to anyone. I have not just met an agent I have made a friend! All the best, Terry x
Date of experience: January 5, 2022
I have recently contacted the Yateley office who gave me a valuation, and couldn’t have been happier with the service. While I’m not selling nothing was too much trouble and everyone I spoke to was excellent.
Date of experience: January 5, 2022
As a potential tenant, my experience with Waterfords began quite well. They were in reliable communication and I had a move in date quickly set. 3 days before this move in date however, I received an email stating that the landlord had pulled out. Through emails and calls, the explanation for this didn't add up. Matthew Blackman claimed this was due to my employment situation, something that was always transparent with the landlord and estate agent throughout the whole process. This had not changed before, during or after the offer was made and accepted. Days later, I discover through the same landlord that pulled out, he had pulled out because Waterfords had made a clerical error, whereby they listed my guarantor as the own landlords wife. This was never the case. Rightly so, the landlord ceased business with Waterfords Estate Agents which unfortunately left me in the lurch, at a loss of money and home to move in to 3 days before my scheduled move in date. Their error left me without a home and they didn't even have the decency to tell me the real reason why this happened. Edit - In response to your reply, your lettings team has NOT attempted to contact me regarding my issue once.
Date of experience: January 3, 2022
Leaving a review as a tenant. Had a very good and prompt service from the team. Quick to answer any questions and help with all services. We would warmly recommend them for their professionalism, competence, and friendliness.
Date of experience: December 15, 2021
