Waterfords Estate Agents
View company profile →
WATERFORDS - DO NOT USE THIS EST AGENT
Awful experience DO NOT USE THIS AGENT Do not sell your house via Waterfords BE WARNED We found a great house ticking all boxes, location family within village size all worked for us. However we experienced a long battle of total incompetence lack of knowledge with the agent “Waterford” We would never recommend this company. Generally dealt with the manager in Yateley Hampshire his name is Sean Liam, sales assistant who clearly tried, had basic knowledge needed to contact manager to get answers to our questions, lack of training or investment, Sean, sadly is not a great example. Resulting with an outcome of having to get back to us with all questions unanswered then given wrong information or lies. Plenty of blagging took place, great investment of quality training ! In our opinion. Liam clearly has witness shocking treatment to Waterfords clients via Sean the manager. “Wrong” Sadly we constantly had to contact Liam as Sean never took our calls, yes, this is the manager. Clearly Sean doesn’t do this work only maybe valuations ? I can confirm we stood outside branch - Waterford in Yateley, called branch Liam answered asked to speak to Sean who was sitting next to him, told Sean was out of office on a valuation all day (lies) we were watching them both. Our viewing, was an empty house, when we asked basic questions regarding property, equipment, white goods floor heating house sale information and understanding, situation reason empty house etc we were told get back to you. Eventually got limited information and went online myself, making Sean aware information requested was accessible online. (Not a secret) Information at final stages were not collected from agent via solicitor caused weeks of delays information not chased but forgotten deadlines lost. We encountered additional costs of storage charges plus accommodation because we had sold, completed on our house sale (empty property) what was the problem. In end we contacted management companies builders and informed both solicitors information they should be addressing to support the sale. We did this in the branch ourselves in front of both of them. Agent “Waterfords” were so shockingly unhelpful I appreciate another branch could suffer this feedback so yes have an open mind. But be warned, I had to chase daily and all I got was lies after lies yes I felt reassured at the time, but they were not ever telling the truth. One star disgraceful estate agent Final nail in coffin Half our keys were missing to house unable to open doors. Called Waterfords for help Ans - not my problem, this is the absolute truth Honest It’s taken us months to recover Aware a reply will could come back with loads of excuses defending company untruths exaggerations etc possibly sick lies but this is not the case Shame on you Waterfords Yateley