Quick call back and no messing
Quick call back and no messing. great service, thanks
4.3
Great
100 reviews
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💬Hasn't replied to negative reviews
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Review summary
Water Plus receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Incompetent Billing
This company is shambolic when it comes to billing. They have been told about a change to the bill payer 3 times (all through there specified methods) they are now threatening court action to the wrong parties. They don't know what they are doing. Please do not use them.
The worst company that I have dealt…
The worst company that I have dealt with in my life they just don’t listen to you, all they are interested in is keep sending bills for amounts that are not owing as I still pay my bills to Severn Trent water . It is now getting to harassment as I have proved that Severn Trent ported the wrong account over and they still keep sending bills.
I called in to provide meter reads for…
I called in to provide meter reads for my company and Paula was really amiable; helping to resolve any queries and concerns I had.
Company details
Information provided by various external sources
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Contact info
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Website
www.water-plus.co.uk
All reviews
100 total • Write a review
Showing 41 - 50 of 96 reviews
AB
Representative was helpful
Representative was helpful
Date of experience: June 19, 2025
ua
Michelle listened to my issues and did…
Michelle listened to my issues and did her best to resolve the situation. It's such a shame when large corporations like United Utilities sub contract work to smaller companies (Water plus) and make life very difficult for them to resolve issues.
Date of experience: June 19, 2025
ST
Cannot get through to people. Obviously incorrect bill
Having had great difficulty with meter readings and bills, over a number of years, it was such a breath of fresh air to be dealt with by Louise Griffiths. Louise confirmed our account was closed gave me the correct outstanding amount and immediately put my mind at rest. Water Plus had sent me a bill of 0ver £16000 for an account which monthly was normally less than £15. Louise you are a star. Many thanks Steve
Date of experience: June 18, 2025
Gk
Harassed by Letters & Ignored Requests – Appalling Service from Water Plus
I am absolutely appalled by the level of service from Water Plus. For the past several months, I have been harassed with repeated letters demanding payment for a property I vacated over six months ago. Despite notifying them of this multiple times and providing all the relevant information they requested, the letters have not stopped. What’s worse is that the information in the letters is consistently incorrect, and every attempt I’ve made to get a response or resolution has been ignored. I’ve submitted all the documents they asked for, yet I’m still being chased for a bill that is not mine to pay. This has caused needless stress and wasted time, and it’s completely unacceptable. Water Plus’s failure to update their records or even acknowledge my communications shows a total lack of professionalism and basic customer care. I strongly urge anyone thinking of using Water Plus to think twice. Based on my experience, they are disorganized, unresponsive, and seem more interested in sending threatening letters than resolving genuine customer issues.
Date of experience: June 18, 2025
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