Reviewers generally appreciate Warby Parker for its stylish frames and the quality of the glasses, often highlighting the convenience of the online ordering process and the effective home try-on program. Many customers find the glasses to be a good value, with several noting the affordability and trendy designs that suit various tastes. However, there are some common complaints regarding the fit of the glasses; several consumers express disappointment when the actual prescription glasses do not match the fit of the demo frames, leading to frustrating adjustments. Additionally, some people report challenges with customer service, citing long wait times and difficulties in reaching support when issues arise. Overall, while the company excels in product quality and convenience, the fit and customer service experience could use improvement.
14 hours ago
These work well as a secondary pair of glasses. The price point makes it affordable to have multiple pairs, which is great. Quality is good though not exceptional.
14 hours ago
The frames are nice and reasonably priced, but I had trouble reaching customer service when I needed help with my order. The phone wait times were quite long and the chat feature wasn't very helpful.
14 hours ago
The pricing is definitely competitive and the home try-on is convenient. I just wish they had more options for people with stronger prescriptions. Some of their trendy frames aren't available for high... See more
14 hours ago
Love the idea of trying frames at home, and the website is user-friendly. The glasses are decent quality for the price, though not as premium as some traditional brands.
These work well as a secondary pair of glasses. The price point makes it affordable to have multiple pairs, which is great. Quality is good though not exceptional.
The frames are nice and reasonably priced, but I had trouble reaching customer service when I needed help with my order. The phone wait times were quite long and the chat feature wasn't very helpful.
The pricing is definitely competitive and the home try-on is convenient. I just wish they had more options for people with stronger prescriptions. Some of their trendy frames aren't available for higher prescriptions.
Love the idea of trying frames at home, and the website is user-friendly. The glasses are decent quality for the price, though not as premium as some traditional brands.
The home try-on program is fantastic! I was able to test 5 different frames for free and found the perfect pair. The quality is solid and the prescription was accurate. Only downside is shipping took longer than expected.
The glasses themselves are good quality and I like the style options. However, I had issues with my first pair having the wrong prescription and it took multiple calls to get it resolved. The replacement process was smooth once I got through to the right person.
Perfect for busy professionals. The online ordering process is straightforward and the virtual try-on feature works better than I expected.
Excellent service from start to finish. The frames are stylish and well-made, and the price point is very reasonable compared to traditional optical shops.
While the home try-on seemed promising, the actual prescription glasses didn't fit as well as the demo frames. The adjustment process was frustrating and required multiple visits to partner stores.
Finally found glasses that don't make me look like a librarian! The selection is trendy and modern. Delivery was quick and the prescription was spot-on.
Was hesitant to buy glasses online but the whole process was seamless. The home try-on kit arrived quickly, the ordering was simple, and my new glasses fit perfectly. Will definitely order from them again.
I was skeptical about ordering glasses online but these exceeded my expectations. The frames feel durable and the lenses are crystal clear. Customer service was helpful when I had questions about sizing.
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Warby Parker is an eyewear company that designs and sells prescription glasses, sunglasses, and contact lenses primarily through online channels and retail stores. The company offers virtual try-on technology and home try-on programs to help customers select frames remotely. Warby Parker operates both direct-to-consumer e-commerce and physical retail locations across the United States.
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