Very good no complaints at all
Very good no complaints at all

V4 Consumer operates in the consumer electronics sector, likely offering electronic products and devices for personal and household use. The company appears to focus on providing technology solutions and electronic goods to individual consumers and families. Their business model likely involves the retail, distribution, or manufacturing of consumer-oriented electronic products.
V4 Consumer receives a mix of feedback, with a notable 68% of reviewers expressing positive experiences, particularly highlighting the helpfulness and professionalism of staff like Malik and Ayushmita. Customers appreciate the quick service and thorough assistance provided, especially in resolving issues and understanding products.
However, many express frustration with the broadband service, citing significant discrepancies between promised speeds and actual performance, with some experiencing drops to 0Mbps. Complaints also arise regarding billing practices, with several consumers reporting unexpected charges and poor customer service when seeking refunds. While the staff's attitude is often praised, the overall reliability of the broadband service leaves much to be desired.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.1 | 15 |
| Jun 25 | 4.2 | 23 |
| Jul 25 | 4.0 | 16 |
| Aug 25 | 3.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I will be recommending V4 Consumer as a network provider based on this great customer experience”
“Terrible service, unhelpful support, and a company that clearly doesn’t care about its customers”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Value | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: V4 Consumer is #5 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 1.0).
60 reviews of V4 Consumer. Filter by what matters to you.
Very good no complaints at all
The representative showed interest in my service and answered my questions about what i will be able to achieve with it through podcasting.
Ive expirienced serious issues because of a sim card. After 5 days without internet connection, the team has gone any and above to solve my issues. I recommend their service, follow up and trying to find a solution.
: Arpa Bhattacharya was very helpful clear and concise he understood the problem listening to my information. He referred my fault to Open reach in double quick time consequently the Open reach engineer turned up the same day and repaired the fault. .
Quick answers to the questions people ask most.
Our store hours are Monday through Saturday 10 AM to 8 PM, and Sunday 11 AM to 6 PM. Holiday hours may vary, so please check our website or call ahead during holiday periods.
Yes, we provide manufacturer warranties on all new electronics, which typically range from 1-3 years depending on the product. We also offer extended warranty plans for additional coverage beyond the manufacturer's warranty period.
We accept returns within 30 days of purchase with original receipt and packaging for most items. Electronics must be in new, unopened condition unless defective, and some items like software or personal care products may have different return policies.
Yes, we offer price matching on identical items from authorized retailers within 14 days of purchase. The competitor's price must be currently advertised and verifiable, and the item must be in stock at both locations.
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and mobile payments like Apple Pay and Google Pay. We also offer financing options for purchases over $299.
Yes, we offer in-store technical support and can help with basic device setup for most electronics. For more complex installations or repairs, we partner with certified technicians who can provide on-site or in-store services for an additional fee.
You can reach our customer service team by calling (555) 123-4567, emailing [email protected], or visiting us in-store. Our phone and email support are available Monday through Friday 9 AM to 7 PM.
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Polarized pattern: few middle ratings. 68% of recent reviews are 4–5★ and 32% are 1–2★.
My experience was great with Malik. He made everything very easy and was very patient and knowledgeable.
Very polite and helpful
Good company with good customer service and no long wait times when I need to get in touch.
Smita Ghosh was very helpful and answered all my questions; the customer service was excellent.
The representative Simita Ghosh has been so helpful. She has kept us informed of everything. She rang me when she said she would and has worked on the fault with my landlines until it was fixed. Excellent customer service, very professional and very friendly. Thank you Simita Ghosh
Arpa Bhattacharya helped me set up my internet after I moved. He was very helpful and followed up to ensure everything works.
Arpa Bhattacharya Was the most kind, patient and helpful man. He went above and beyond to get my connection issue rectified and was successful. I am extremely grateful and happy with this second to none service.
Sanjay was so helpful and patient, explaining everything step by step, never rush me and reassured me every step of the set up taking the time with me , I really appreciate that, wish all customer service representatives where as good as him. I would definitely give him 10 out of 10
Malik was extremely helpful in sorting out not only our Landline And Broadband but mobiles too very highly recommend
Very happy with mr malik helped me mad my dad a lot.
I would like to thank, Ayushmita Ghosh, for being so helpful, respectful,understanding and kind , its been difficult for me being disabled, coming up to being a pensioner, but she has been wonderful , it looks like I am now on , but still not good in my bedroom , this she is helping me get a booster , thank you .
Great input and pleasant to deal with agreed to sign up engineer came also polite tidy and helpful to install the broadband on Friday morning. Saturday it wasn't working I called they tried everything over the phone but to no joy so they booked engineer to come back. Engineer came Monday at 8am problem fixed everything working perfect. It was the extra mile the staff went to over the weekend calling to apologise calling to confirm engineer then calling to make sure everything was still perfect later in the day. It's lovely to be treated with respect and kept up to date 10/10 for customer service Thankyou Sharon
You have an angel working for you, her name is Sonam Singhee. She spent a lot of time with me re setting my router to great success , many thanks.
I recently had my broadband connection set up with V4. Although there was an initial delay due to external issues, the customer service throughout was excellent. A special thanks to Arpa Bhattacharya for his prompt support and professionalism, which made the process much smoother. I'm happy with the service and would definitely recommend V4 to others.
We provide local delivery within 25 miles for large appliances and TVs for a fee. Professional installation services are available for items like home theater systems, appliances, and security cameras through our certified installation partners.
Yes, you can check real-time inventory on our website or call the store directly. Our online inventory is updated every few hours, but we recommend calling to confirm availability of high-demand items before making the trip.
We accept trade-ins on select electronics like smartphones, tablets, laptops, and gaming consoles in working condition. Trade-in values are assessed in-store and can be applied toward new purchases or given as store credit.
V4 Consumer operates in the consumer electronics sector, likely offering electronic products and devices for personal and household use. The company appears to focus on providing technology solutions and electronic goods to individual consumers and families. Their business model likely involves the retail, distribution, or manufacturing of consumer-oriented electronic products.
This profile hasn't been claimed by the business owner.