The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
✨
Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
GC
Quick quality information that got me…
Quick quality information that got me where I wanted to be.
Date of experience: July 14, 2025
EG
Bad bad customer service
The worst customer service I’ve ever experienced in a long time. The indifference of the agent is just terrible. They proposed a three-way conference call between Us Mobile, my old provider, and myself to organize the transfer of my number to Us Mobile. Unfortunately, they couldn’t do it despite promoting themselves as consumer friendly. As a result, and because of their inaction to solve a problem and being very indifferent in their responses, I canceled my new plan with US Mobile. I’m happy to share screenshots of the conversation with anyone reviewing the customer service of US Mobile.
Date of experience: July 14, 2025
PI
I had a very complex task
I had a very complex task, I needed to restore a line and change phone numbers from one cell to another and vice versa, Minaam Naveed was rally helpful, the most knowable person I have ever spoken to with UsMobile. problem got resolved in no time.
Date of experience: July 14, 2025
YE
Sarhan was able to figure out the issue…
Sarhan was able to figure out the issue and work around some of the changes needed to be made that were limited by my filter.
Date of experience: July 14, 2025
AL
Moved 5 lines, cannot believe how easy it was
Just moved 5 lines, it was the smoothest process i have ever experienced. After being mistreated for 10 year with bad customer services this is a breath of fresh air. Thanks to Minaam Naveed that help me correct a couple of mistake i make in the process. your customer focus and patience is outstanding.
Date of experience: July 14, 2025
MB
Shahzaib Mushtaq was very nice and…
Shahzaib Mushtaq was very nice and helpful, helped me through an entire difficult transfer process that was starting to get frustrating, wonderful service!
Date of experience: July 13, 2025
AF
Awesome service...deserve a raise!
Shahzaib Mushtaq helped me through an otherwise terrible experience with activating my service and keeping my number. they were patient and kept communication during the whole process! I had spent literal days trying to get activation, and they helped me and took the time to understand just what the problem was. I told them i couldnt thank them enough and i meant it!
Date of experience: July 13, 2025
Jv
I was just helped by Syed Danyaal…
I was just helped by Syed Danyaal efficiently, pleasantly, and generally just a positive experience. My issue was resolved quickly.
Date of experience: July 13, 2025
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