The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
Company details
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
RD
BEST CUSTOMER SERVICE FROM AREESHA NAYER
Areesha Nayer was the tech specialist who answered all my queries with diligence and patience. She immediately actioned upon my request, and proceeded to do a step-by-step process on what was going on. She was able to consolidate my lines as I had requested, and she's given me more reasons to stay on US Mobile!
Date of experience: April 14, 2025
JC
A very friendly company that is willing…
A very friendly company that is willing to accommodate any reasonable requests from customers. They introduced a more cost-effective new plan, and I only had to pay a small difference to enjoy the discount without having to cancel my original plan.
Date of experience: April 13, 2025
Lm
Zeeshan Siddique quickly walked my…
Zeeshan Siddique quickly walked my through a fix with my service connection and got me back to work.
Date of experience: April 13, 2025
KS
Zeeshan Siddique Very helpful in…
Zeeshan Siddique Very helpful in customer service. Was able to answer all questions and get my phone back online after I lost service from an update to top off phone with more data.
Date of experience: April 13, 2025
RV
I never use my Voicemail and wanted it…
I never use my Voicemail and wanted it to be disabled and contacted US Mobile and got representative Zeeshan Siddique he was able to turn it off for me. Made my day - I not longer will have people telling me I left you a voicemail or why is your mailbox always full Great Service
Date of experience: April 13, 2025
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