Review summary

US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.

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Based on reviews, created with AI

See what reviewers are saying

BL

Brett Lovett

5 out of 5 stars
The rep helped well

The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.

J

JDS

5 out of 5 stars
Amazing prices and great service

Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.

R

Rol

1 out of 5 stars
Over-promise and severely under-deliver…

Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.

EC

Elaine Curtis

5 out of 5 stars
Excellent Service

Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.

Company details

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All reviews

1,000 total • Write a review

Showing 31 - 40 of 996 reviews
BN
5 out of 5 stars

The chat support with U.S

The chat support with U.S. Mobile is excellent. Knowledgeable, helpful support reps make it easy and a pleasure to take care of things with my account.

Date of experience: July 16, 2025

MT
5 out of 5 stars

Bukhari was amazing and very patient…

Bukhari was amazing and very patient with me problem. You guys show give him a raise!!

Date of experience: July 16, 2025

DT
5 out of 5 stars

My experience was great Hassan Khalid…

My experience was great Hassan Khalid has great customer service very patient with me when I needed to fine IMEI number and figure out how to paste it to the conversation only to learn I had to write it down bc copy and paste was not working all the way but he got my line up and going in a flash with no problems thankyou Hassan your the best.

Date of experience: July 15, 2025

Q

Q&a

US

5 out of 5 stars

Muhammad TalhaIs really really helpful

Muhammad TalhaIs really really helpful! I tried to switch from dark star to warp,cause dark star sucks in my area,no data at all. I got an email saying I need to talk to a representative to finish this transfer. So I did. And the representative told me my iPhone 11 was not suitable for esim. I was very confused. Because google , Apple and usmobile all told me my phone was good to use esim. Anyway, Muhammad helped me to successfully installed the eSIM!

Date of experience: July 15, 2025

RV
5 out of 5 stars

Greatly appreciate Nouman Naeem's…

Greatly appreciate Nouman Naeem's expertise who has helped me with setting up my Google Pixel watch. He has gone above and beyond in troubleshooting the issues I was encountering. I highly recommend US Mobile. World class service from Nouman!

Date of experience: July 15, 2025

YS
5 out of 5 stars

I spoke with Anzal Iftikhar

I spoke with Anzal Iftikhar, and she was the best customer service representative I've talked to. I had a lot of questions, and she answered them with great patience. Her responses were clear, concise, and easy to understand.

Date of experience: July 15, 2025

MB
5 out of 5 stars

Minaam Naveed was very helpful and…

Minaam Naveed was very helpful and patient when assisting me with setting up my esim. Great customer service!

Date of experience: July 15, 2025

N

NP

US

5 out of 5 stars

Sarhan walked me through the steps to…

Sarhan walked me through the steps to efficiently fix our connection problem.

Date of experience: July 15, 2025

BE
5 out of 5 stars

Very good customer service

Hanzalah was very patient and resolved my issues to the best of his ability. It was a very good experience.

Date of experience: July 14, 2025

D
5 out of 5 stars

Sarhan was very nice and was able to…

Sarhan was very nice and was able to solve my issue with no problem!

Date of experience: July 14, 2025

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