UK Water Softeners is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
17 July 2025 Water Softener Installation Pre booking & information visit was excellent. The installer arrived on time - was helpful, polite & friendly - he explained everything - listened to & answered our questions - completed the work on time & left the our location as if he'd never been there. A truly competent & professional installation & I would highly recommend UK Water Softeners
The installer arrived on time and was honest in the appraisal about the condition of our existing water softener. He gave me a price there and then to install a new machine, and completed the work within the time period he had said. No fuss, no mess. Thank you.
What a lovely Company. Ticks all the right boxes. Founded 30 or so years ago by their father, and now at the helm are Sarah and Andrew (son and daughter). I dealt with Sarah initially, and we both agreed upon a deal to move forward. Installation day, and Pete arrived. The old installation, about 12 years ago, was not up to standard. Pete transformed the plumbing with his installation, and what a lovely chap he is, with decades of experience. I am delighted with my experience with this Company and wholeheartedly recommend them to any potential purchasers.
Great reliable service being using them for over 25 years. Totally recommend
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www.uk-water-softeners.co.uk214 total • Write a review
Excellent installation of the water softener which is working brilliantly. Very good sales process not pushy at all. I would definitely recommend.
Date of experience: January 17, 2024
Definitely a five star!! Very good experience with UK Water Softeners ( a family business) in term of their sales process, order and installation. Highly recommended !
Date of experience: January 5, 2024
UK Water Softeners provides professional opinion and well service. Good job, Sarah and Steve.
Date of experience: January 4, 2024
US
Excellent customer focus and service, going the extra mile to satisfy our requirements. Great product, we are very happy with our water softener and filtered water solutions, the UK Water Softeners team even surprise us with a delivery of the additional packs salt way in advance of what was planned. Highly recommended for your water needs!
Date of experience: January 2, 2024
US
Straightforward sales person (Sarah) - not pushy at all, just answered all my questions directly and honestly. Installation was complicated due to the strange configuration of my extended property (odd mains pipe location), but was achieved by the end of the day. Really happy overall with the products I received and the service.
Date of experience: December 22, 2023
US
I will give 100 out of 5 stars if system allows. This means the job was extremely great. It was a long story and my job was last for almost 2 months, because something bad luck happened. But the experience was superb. To keep the story short. I installed water softener, quooker tap and its filter. Steve helped on the installation and all done perfectly. Bad luck happened that my pipe was blocked after the job. We have no clue but I agreed that it was not because of the softener installation. The team still helped me finding solutions and coming over and over many times to help. Finally got a workaround for the problem. To sum up, Steve’s pipe arrangement was glorious. My pipes were messy, and they are now very tidy after Steve’s help. Sarah explained the products and services clearly and no hard-sell. She was very helpful, proactive and promptly followed up. Andrew helped liaising and kept his promises on following up and calling back. The job was done very well, and most importantly, UK water softener saved me when I was struggled. This was a beyond expectation service that I could never find in anywhere!
Date of experience: December 17, 2023
Saved me money and delivered great service installing a new Twintec S4 water softener.
Date of experience: December 12, 2023
US
Very professional and efficient installation. Sarah and Pete well communicated with us before works start and explain clearly the pros and cons of the different softener location for us to choose. PETE is a very knowledge plumber and know very well every steps of the installation . I have no doubt to recommend UK Water Softeners to those interested.
Date of experience: November 30, 2023
Prompt, no nonsense, quick and tidy engineer who was most helpful.
Date of experience: November 23, 2023
Excellent customer service from initial sales contact & demonstration through to fitting. Very efficient and helpful, offering different options to get the best installation for us. Very knowledgeable and personable.
Date of experience: November 18, 2023
