Quick response, solution provided
Annie was quick to respond and gave me instructions on how to resolve my issue.
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4.6
Excellent
1,000 reviews
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Review summary
Twigby Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Twigby it doesnt get any worse
I checkmy speeds constantly and not only are they inbareable theyre criminally slow.avg speed is .37 mega bits per second.thats correct bits not bytes.they advertise around 4 megabytes.thats 12 x slower.they continually drop internet connection for no apparent reason causing you to have to re establish amongst other games.then to add insult to injury they subtract false amounts of data anywhere up to 12 times as much by my records.they promise credit never to be seen and the customer service is absolutely pitiful.if you doubt me just read more reviews.stay clear of these crooks!
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Excellent customer service. Great prices.
I’ve used Twigby for many years now and am very satisfied with their service and fair pricing. The customer care service cannot be beat. Without exception, I’ve received fast, accurate feedback and instruction for any number of questions. I’ve just brought my own iPhone (unlocked) to Twigby, and the customer care representative stayed on the chat until I got it completely set up. Really appreciate that kind of service.
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Each person I spoke to online was very…
Each person I spoke to online was very polite and helpful. They were able to troubleshoot and help me get to a solution.
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www.twigby.com
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Showing 21 - 30 of 996 reviews
AG
I literally cannot fathom why a person…
I literally cannot fathom why a person would go with any company other than Twigby. Please do yourself a HUGE favor and read this... I have been with Twigby for years. My old phone was screaming to die. I decided to put it out of it's misery and I just got my iPhone 14 which I bought off their site because I would never buy from anyone else. Their service it excellent and I wanted to ensure a smooth data transfer. Besides that, they offer the best prices, just as they do with data plans. And, just as suspected, I was able to get on chat, with a human being, who helped me get started. And from there, I had the absolute best experience with a Chat Agent named Annie. To give you an idea of why I did this, though I'm a systems analyst, I once accidentally wiped my old phone entirely. So it was help I wanted and it was remarkable help I received from Annie. Annie was knowledgable and smart, but better than that, she was warm and friendly and didn't make me feel stupid for needing help. I used to work for the government. I hired, I fired, I had to recommend lay offs. So when I say Annie is a cut above, I mean it. It's so rare to find that perfect mix of intelligence, kindness, and most importantly, the ability to convey that intelligence and outline instructions clearly. She deserves to be well compensated and given a path for growth. Because people like Annie, available in seconds flat, you are well on your way to wrapping things up. THIS is why I love Twigby. They truly have the best customer service. Yes, the phenomenal price plans are a huge plus, but for me, in this day and age? I want to be able to speak to someone. Get help. Not google for hours or chat with a bot. Think of it this way, ever try to call your bank? Did you get great help in seconds? In addition, I have Verizon internet because I get it for free AND it's a maddening, to get them on the phone because I don't have a cell plan with them. It's utterly nonsensical. Last time I needed help it was an entire afternoon of phone trees, "you don't have a plan" click, and finally getting someone only to be transferred endlessly. Not to mention, and this is IMPORTANT, people hesitate to go with smaller companies worried about whether or not they'll get good service in their home. Verizon calls them "Verizon Cell Towers". That is completely misleading. NO ONE OWNS CELL TOWERS! That is an antiquated model that is no longer used. It's been transitioned to leasing from independent towers none of the big companies own. So, companies, great ones like Twigby, use the EXACT SAME TOWERS giving you the EXACT SAME SERVICE. So, 1) incredible prices, 2) incredible help, and 3) incredible and identical same service as any and all big companies, such as Verizon. Why would you not sign up with Twigby? Just ... why? Every single person I've referred, which has been everyone I know, has switched and is grateful to both me and Twigby.
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GJ
Exceptional customer service from Annie and Andy
I have chat with Annie and Andy several times now and both customer service techs have been not only helpful in completing my requests but have been extremely pleasant and friendly throughout. TWIGBY customer service is quite possibly the most exceptional customer service I have ever dealt with. 100x super thumbs up awesome people Highly recommend TWIGBY if for no reason other than their staff being fantastic at their jobs. Thank you TWIGBY staff especially Andy and Annie.
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PG
Twigby customer service has been great helping me get my number transferred from Verizon!
Every time I have had to contact customer service which has been several times in the last 3 days. The reps have been extremely helpful and have helped resolve all my issues. My number is now active and I look forward to great connection with TWIGBY!
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V
My guide was instructive
My guide was honest, patient, and clear and able to get to the bottom of things and provide options to address my needs. Also great prices and trial deals. Great for someone looking to start slow and learn the world of mobile features in steps. Thank you Robin!
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BS
chat person got me going very fast
chat person got me going very fast. she was very helpful. I am impressed with twigby already
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