Quick response, solution provided
Annie was quick to respond and gave me instructions on how to resolve my issue.
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4.6
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Twigby Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Twigby it doesnt get any worse
I checkmy speeds constantly and not only are they inbareable theyre criminally slow.avg speed is .37 mega bits per second.thats correct bits not bytes.they advertise around 4 megabytes.thats 12 x slower.they continually drop internet connection for no apparent reason causing you to have to re establish amongst other games.then to add insult to injury they subtract false amounts of data anywhere up to 12 times as much by my records.they promise credit never to be seen and the customer service is absolutely pitiful.if you doubt me just read more reviews.stay clear of these crooks!
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Excellent customer service. Great prices.
I’ve used Twigby for many years now and am very satisfied with their service and fair pricing. The customer care service cannot be beat. Without exception, I’ve received fast, accurate feedback and instruction for any number of questions. I’ve just brought my own iPhone (unlocked) to Twigby, and the customer care representative stayed on the chat until I got it completely set up. Really appreciate that kind of service.
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Each person I spoke to online was very…
Each person I spoke to online was very polite and helpful. They were able to troubleshoot and help me get to a solution.
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Company details
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Website
www.twigby.com
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Showing 1 - 10 of 996 reviews
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Changing a phone numberasy to…
The information given was easy to understand and do.
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KS
Robin was a great help!
Robin had so much patience and helped me out a lot with my issue today.
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L
My phone was not connecting to the Twigby network and I couldn't make or receive any phone calls.
My phone was not connecting to the Twigby mobile network. Robin helped me via Chat. She quickly and effectively diagnosed the problem as an old SIM card, was able to get my phone connecting again and sent me a replacement SIM card. Some people might be reluctant to use a mobile network provider who doesn't have physical stores to go to but with Robin's excellent help using the Chat app on the Twigby website, I didn't need to go to a physical store and it was much faster than if I had to go to a store. Since Robin provided excellent tech support and solved my problem, I can enthusiastically recommend Twigby!
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PN
Twigby's customer service is beyond…
Twigby's customer service is beyond compare. Truly the best experience I've ever had with any mobile carrier! You should use this company unless you have a good reason to be with someone with a physical store. I could not care less they don't have one because their chat has always been GREAT!
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EB
Great Chat Experience
Ellie was efficient, knowledgeable, and kind. What a great experience on the chat feature to help solve my problem! I'm very grateful for the great service!
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NM
Gertie was great!!! Excellent problem-solver
Gertie was patients, dedicated, and saw the solution through, one step at a time, from beginning to end. GREAT problem-solver... Thank you
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