Twigby Mobile
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I literally cannot fathom why a person…
I literally cannot fathom why a person would go with any company other than Twigby. Please do yourself a HUGE favor and read this... I have been with Twigby for years. My old phone was screaming to die. I decided to put it out of it's misery and I just got my iPhone 14 which I bought off their site because I would never buy from anyone else. Their service it excellent and I wanted to ensure a smooth data transfer. Besides that, they offer the best prices, just as they do with data plans. And, just as suspected, I was able to get on chat, with a human being, who helped me get started. And from there, I had the absolute best experience with a Chat Agent named Annie. To give you an idea of why I did this, though I'm a systems analyst, I once accidentally wiped my old phone entirely. So it was help I wanted and it was remarkable help I received from Annie. Annie was knowledgable and smart, but better than that, she was warm and friendly and didn't make me feel stupid for needing help. I used to work for the government. I hired, I fired, I had to recommend lay offs. So when I say Annie is a cut above, I mean it. It's so rare to find that perfect mix of intelligence, kindness, and most importantly, the ability to convey that intelligence and outline instructions clearly. She deserves to be well compensated and given a path for growth. Because people like Annie, available in seconds flat, you are well on your way to wrapping things up. THIS is why I love Twigby. They truly have the best customer service. Yes, the phenomenal price plans are a huge plus, but for me, in this day and age? I want to be able to speak to someone. Get help. Not google for hours or chat with a bot. Think of it this way, ever try to call your bank? Did you get great help in seconds? In addition, I have Verizon internet because I get it for free AND it's a maddening, to get them on the phone because I don't have a cell plan with them. It's utterly nonsensical. Last time I needed help it was an entire afternoon of phone trees, "you don't have a plan" click, and finally getting someone only to be transferred endlessly. Not to mention, and this is IMPORTANT, people hesitate to go with smaller companies worried about whether or not they'll get good service in their home. Verizon calls them "Verizon Cell Towers". That is completely misleading. NO ONE OWNS CELL TOWERS! That is an antiquated model that is no longer used. It's been transitioned to leasing from independent towers none of the big companies own. So, companies, great ones like Twigby, use the EXACT SAME TOWERS giving you the EXACT SAME SERVICE. So, 1) incredible prices, 2) incredible help, and 3) incredible and identical same service as any and all big companies, such as Verizon. Why would you not sign up with Twigby? Just ... why? Every single person I've referred, which has been everyone I know, has switched and is grateful to both me and Twigby.