Quick response, solution provided
Annie was quick to respond and gave me instructions on how to resolve my issue.
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4.6
Excellent
1,000 reviews
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Review summary
Twigby Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Twigby it doesnt get any worse
I checkmy speeds constantly and not only are they inbareable theyre criminally slow.avg speed is .37 mega bits per second.thats correct bits not bytes.they advertise around 4 megabytes.thats 12 x slower.they continually drop internet connection for no apparent reason causing you to have to re establish amongst other games.then to add insult to injury they subtract false amounts of data anywhere up to 12 times as much by my records.they promise credit never to be seen and the customer service is absolutely pitiful.if you doubt me just read more reviews.stay clear of these crooks!
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Excellent customer service. Great prices.
I’ve used Twigby for many years now and am very satisfied with their service and fair pricing. The customer care service cannot be beat. Without exception, I’ve received fast, accurate feedback and instruction for any number of questions. I’ve just brought my own iPhone (unlocked) to Twigby, and the customer care representative stayed on the chat until I got it completely set up. Really appreciate that kind of service.
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Each person I spoke to online was very…
Each person I spoke to online was very polite and helpful. They were able to troubleshoot and help me get to a solution.
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Company details
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Website
www.twigby.com
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1,000 total • Write a review
Showing 31 - 40 of 996 reviews
PB
Excellent Chat
I've had to use Live Chat three times in getting a new line and a phone activated, and I couldn't be happier. All three reps were helpful and pleasant, and really seemed to care. Annie, the last rep, got the phone activated when it looked like it was going to be incompatible, or corrupt, or whatever, and made my day. I've had a very good experience with Twigby from the beginning, AND they have great prices on their plans, with good coverage. Bang up job!
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RB
My problem was immediately remedied!
My problem was immediately remedied! Annie was very courteous, kind and knowledgeable. I am more than happy with my choice to go with Twigby. Great coverage and service. They also saved me a lot of money compared to my old plan. I couldn't ask for anything more!
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KW
Twigby was a Great Help with my issue…
Twigby was a Great Help with my issue with my phone by sending me a replacement SIM Card and I will look for it in the Mail soon... Thank You Very Much...
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BL
Pros and Cons
Pros: 1. You can keep your phone 2. No disruptions in unlimited talk or texting service 3. International calling plan is adequate
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DS
Friendly and quick to Help.
Made quick work of my problem helping me get my new phone up and running.
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RF
Twigby Rocks, Annie is awesome
Annie in Cust service is awesome. I am a happy Twigby customer for 6 years, left Verizon in 2019 after lots of billing headaches. Couldn’t be happier with same coverage, much lower prices and better customer service, thanks.
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C
Exemplary service
Had an issue with registering my phone to the network. Perfect instructions on how to assist the process on my end to resume my service. More than 5 stars!
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WH
I've had TWIGBY for a while now
I've had TWIGBY for a while now. Service has been great as it was with my previous provider, yet TWIGBY is much more affordable. Thank You TWIGBY! I tell all my friends about you.
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