Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Another great experience at travis perkins tonbridge, highly recommended.
Date of experience: November 9, 2022
US
I went into the Mansfield branch around 2 pm on the 9/11/22 and i was totally shocked at the foul language being used by the staff front of house in front of customers. As i stood browsing the shelves all i could hear was Effin this and Effin that,talk about unprofessional!!. I walked out in the end and purchased what i needed else where. Call me old fashioned but Manners cost nothing in my opinion and if Travis Perkins feels this is acceptable behaviour from staff then that says alot about them.
Date of experience: November 9, 2022
BRILLIANT that’s the only thing I can say ! I’ve been in the trade over 35 years and have been with Kirkham branch all the way through all the changes of names ie Henthornes, Keyline and now Travis Perkins ! And the staff and service now is better than ever ! Keep up the good work Kirkham team it’s a pleasure working alongside you ! One big Thankyou to all involved 😊👍🏻👍🏻👍🏻👍🏻
Date of experience: November 9, 2022
I had the pleasure of being served by Sarah .she was amazing at her job so obliging and helpful nothin was too much trouble
Date of experience: November 8, 2022
All the staff in the shop or the guys helping you find what you want in the yard are very helpful, I've been using Travis since I started renovating my bungalow since feb, the branch I use is Devonshire Road Cambridge
Date of experience: November 8, 2022
My name is Kevin I'm the director at CAP Property Improvement LTD. We use Travis Perkins regularly for our work and would like to take the time to highlight the customer service of Mike at the Leigh branch. He's always well informed about products and has the ideal personality and presentation required for customer services. Nothing is too much trouble and the team at CAP continuosly comment on how helpful and knowledgeable Mike has been when they've gone to get products and materials and he's always kept them well informed of the latest offers and deals Travis Perkins has to offer. Mike is a brilliant representative of Travis Perkins and we believe this should be highlighted and rewarded if possible.
Date of experience: November 7, 2022
The yard staff at the shaston branch were extremely professional and helpful to my needs. The counter staff also professional and showed great interest in helping me acquire the right products i needed. As always, pleased with the product quality! Thank you tp.
Date of experience: November 6, 2022
The company was very helpful explaining everything and making sure we had all the tools needed to do the job also they were very cheerful and courteous, I would strongly recommend them. Thank you Travis Perkins in Newhaven sx tool hire.
Date of experience: November 6, 2022
Staff went out of their way to be helpful. Was notified of delivery slot, delivery arrived on time with the correct materials. Driver was polite and helpful.
Date of experience: November 5, 2022
