Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Always efficient and great staff
Date of experience: December 12, 2023
Travis Perkins, well what can you say? Diabolical doesn’t really cover it. No notification or confirmation of order. No phone calls, you have to chase them. Then on the day of delivery, they can give no time, morning or afternoon even. I ordered from them two bags of gravel. I live on a main road near Ferndown. There is a cable 10 meters up that crosses my drive, just like any other house on the Street. We’ve had skips delivered and dropped in the drive, we’ve had bulk bags delivered by other companies. Even by TP themselves before. We asked when ordering, for the bags to be left just inside the gate. But apparently they don’t deliver to properties with over head power cables. Plus apparently it is up to their drivers, who can just decide not to do so, because of a cable 10 meters or 33 feet up. But apparently, they can put the bags in the street on the pavement 3 feet away. Which would necessitate the equipment to be in exactly the same air space as if it put it in the driveway. Go figure. Avoid like the plague, there is no customer service, no rhyme or reason to the company or its staff. It’s literally pot luck if you get a delivery.
Date of experience: December 8, 2023
Been using Travis Perkins for the majority of my building materials procurement and so far so good. Special thanks to Martin who is at Epsom branch now. He is always helpful and provides the best prices, thank you! P.S: Would be nice to get the VAT invoices faster though :)
Date of experience: December 4, 2023
Please pass my thanks to Marco at the Market Harborough Branch for his help and friendly service. Thank you.
Date of experience: December 2, 2023
GY Travis has friendly helpful staff and always try to get me the best price
Date of experience: December 1, 2023
