Review summary

Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

SJ
Travis Perkins Plymouth (Sutton Road) Go Above and Beyojnd

Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!

L
Mistake with an order!

I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn

MM
Travis Perkins Rhondda are superb

Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.

Best team - Mike, and Canterbury branch

I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.

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All reviews

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Showing 471 - 480 of 996 reviews
J

Jim

US

5 out of 5 stars

Excellent service with a smile

I have used the Birmingham Minworth branch a number of times since it opened and always found the staff very friendly and helpful. This week I was served by Chrysta who was very professional, friendly and knowledgeable. Andy delivered my materials and he couldnt have been more pleasant or helpful. Thanks both you are a credit to your company

Date of experience: January 12, 2024

D

DA

US

5 out of 5 stars

I have been a customer of Travis…

I have been a customer of Travis Perkins Ravensbridge Branch multiple times and each time, the staff were pleasant, polite and arranged a prompt delivery of the product. Thank you Mr Steve and Mr Andy for good customer service. I shall be back.

Date of experience: January 12, 2024

LB
5 out of 5 stars

Tricky location /No problem for Travis Perkins Drivers

Tricky location /No problem for Travis Perkins Driver! I live on a private road which is tricky to find with the added issues for drivers to negotiate (potholes and overhead cables). The driver ( Andy ) phoned ahead to say he was on his way which allowed my husband to explain where the road was. The driver was polite and was able to place the material on the drive in the required location, having to negotiate the potholes, cables and the new drive that he could not pull onto. Professional service delivered will be ordering again. Good Job Andy xx

Date of experience: January 11, 2024

C
5 out of 5 stars

Travis Perkins appears reliable

Travis Perkins appears reliable, friendly, rapid delivery and useful discounts for on line orders

Date of experience: January 3, 2024

MW
5 out of 5 stars

My whole experience of using Travis…Excellent Service and Staff.

My whole experience of using Travis Perkins, i have found the staff to be very helpful and kind in ensuring all my requirements have been attended to, even when a product has to be ordered. All my deliveries have been delivered correctly and within the agreed time, and your Hire service is excellent from the 6th November right through to the present time.

Date of experience: January 1, 2024

J
5 out of 5 stars

Delivered to site when they said it…

Delivered to site when they said it would and collected promptly too. Restricted access so was abit tricky time wise but sorted no problems. Driver explained all controls to site operative and gave him a quick refresher on controls etc. Price point was cheaper than other hire centres.

Date of experience: December 31, 2023

SW
5 out of 5 stars

Excellent service staff are really…

Excellent service staff are really helpful.

Date of experience: December 23, 2023

DT
5 out of 5 stars

Very efficient

Very efficient, friendly staff, excellent equipment,

Date of experience: December 21, 2023

RC
5 out of 5 stars

That staff at my chosen store are…

That staff at my chosen store are friendly knowledgeable and helpful all year round Bognor Regis branch

Date of experience: December 19, 2023

LT
5 out of 5 stars

Very fast simple ordering and Mike

Very fast simple ordering and Mike, who delivered my stones was fantastic, very caring and considerate. The order was from the Workington branch in Cumbria

Date of experience: December 18, 2023

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