Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
US
Sent an email to the Radcliffe branch asking for delivery time estimate on the morning, Chris from TP sent a quick reply and was spot on with the delivery time. Craig, the Driver, dropped the bag perfectly where I wanted it on the drive. Really happy with how everything went.
Date of experience: March 8, 2024
Received all items in great shape and top packing. Despite I have deafness, Jared and customer service were very friendly and great help with delivery and getting the pallet on my drive. I will certainly buy again from this company. Thank you very much. Alan morgan. Team 80 racing ltd. Thank you for a great service
Date of experience: March 8, 2024
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Needed some materials for the garden and as usual Travis Perkins had everything we needed at reasonable prices. We actually did a few orders over several days as the job expanded and they moved them all into the one delivery. All the staff at the Salford branch were friendly and helpful.
Date of experience: March 7, 2024
Don't bother ordering anything off them online, my first and last time what a nightmare. Ordered and paid for Dewalt drill set item in stock in closest store will contact me when they will deliver. 4 emails and 3 broken promise phone call and it has finally arrived today 3 weeks later Yippee !!
Date of experience: March 6, 2024
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Been using TP at minworth Birmingham and the guys are brilliant the drivers always helpful but the guys in the office go above and beyond Jenny and Matt really helping us with sourcing materials and getting us what we need and can't thank them enough if I could give 6 ⭐ I would brilliant service Matt from EKM
Date of experience: March 6, 2024
I've used TP Knaresborough on a number of occasions and have to say every person I've seen has been friendly, courteous & really helpful. A more cheerful experience than any other DIY/builders merchant. Thank you.
Date of experience: March 5, 2024
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Great service from Amber on the hire team at Brandon. I needed a heater at short notice which Amber located and even helped carry to my van! The on and off hire process was simple, and the heater worked well. Thanks to Amber and the rest of the team at TP Brandon who are always a pleasure to deal with.
Date of experience: March 4, 2024
