Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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Whilst just recently placing my order from Travis Perkins Bedford I was impressed with Adam’s good customer service skills. I also received a text to track my order so I could be there on arrival. The order was for a customer and it worked perfectly. The driver especially Nikki has a good attitude and a good work ethic. So the staff at Travis Perkins create a good brand image.
Date of experience: November 13, 2024
US
We use Travis Perkins all the time for our projects. We have been using Wolverhampton branch for the last 5 months due to our site locations. Effective and efficient company. Our most recent driver (Andy wolvo Branch) is always helpful, polite, and careful when he approaches our school sites! Great reputation held for Travis and our clients. Thanks again!
Date of experience: November 13, 2024
Another spot on delivery from Andrew, shoe horning multiple tonnes through a tight gap which makes life on site far easier.... Wolverhampton depot
Date of experience: November 7, 2024
US
At 16:30 I ordered a kitchen basin and taps online and 20 minutes later I arrived at Travis Perkins Vauxhall. Even though it was so late in the day and they were about to shut, they couldn’t have been more helpful and ran around to the warehouse to fulfil my order. No complaints from them that I’d left it so late, great service. Thank you!
Date of experience: November 6, 2024
US
Went to lowestoft branch and brought a concrete gravel board and a bag of cement, which I returned 10 minutes after purchase after finding same items literally half the price at smiths brothers 2 minutes down the road, hopefully they look after account holders better but seems they are happy to rip off general public, won't be using again
Date of experience: November 5, 2024
US
I went to my local branch in Hemel Hempstead looking for some wood to strengthen a bed base. Adie was so very helpful, showed me the wood and went above and beyond. I really would like to say a huge thank you Adie, you really helped me out.
Date of experience: November 5, 2024
US
We have some road closures in the area and Andy from Wolverhampton worked with us to get an important delivery off loaded in all the hullabaloo...all our experience working with Wolverhampton branch management has kept our project on track even if we do ask for great amounts of unusual products all at once, thank you gentlemen.
Date of experience: October 31, 2024
I had a bit of a strange request however the staff were amazing and so accommodating. I went into the Tamworth branch asking for 9 ‘old’ looking bricks for part of my wedding decor. After a few wasted hours looking around I went into Travis Perkins Tamworth and they helped me with exactly what I was after. Thanks to everyone that helped me! I know I’ll be going back there for any actual building materials for my house… Thanks guys! Top service!
Date of experience: October 29, 2024
