Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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I went to the Bradford branch today to try and get some skirting board to match some our builders had used. The staff were so helpful and friendly. It’s a long time since I’ve had a retail experience as good as that. Well done everyone
Date of experience: December 4, 2024
1st class service from the Tamworth branch team and all delivered by top notch friendly driver.
Date of experience: December 3, 2024
Just had a drop made by TP Wolverhampton. Challenging access and egress but negotiated skillfully by Andy the driver. Always co-operative.
Date of experience: December 3, 2024
I recently had the opportunity to deal with their stores in Lee London SE12 and it was the most pleasant experience that I ever had in my dealings with similar organisations. The staff was very pleasant, prompt and quick to understand the needs and dealing with it appropriately. Never had to wait and the delivery drivers are very efficient and co-operative. I will recommend them for anyone looking for goods that they sell.
Date of experience: December 1, 2024
US
Poor delivery service. Placed a small order on line from the local branch in Radcliffe for delivery Sat 23rd, TP called and cancelled the day before. Rearranged for delivery Tue 26th. Didn't arrive. No phone call to advise either. It's alright TP, I'll keep calling and delaying the trades I've got lined up when they're due to start the next day!!!
Date of experience: November 26, 2024
Greg and kelly were outstandingly helpful and jovial a real breath of fresh air to be greeted in such a way great store
Date of experience: November 26, 2024
When I buy (from the Eastleigh branch where I have an account) the guys are first class and really helpful. The gripe is with their website. You simply cannot contact them. I just tried and you go round and round in a Kafkaesque loop which leaves you disappointed. I wanted to feed back a couple of local pricings; full size OSB sheets are cheaper at B&Q. Roofing felt is £49 with a 5 year life, Toolstation is £49.95 with a 15 year life. They are losing business and have their corporate hands over their ears.
Date of experience: November 24, 2024
I've been placing orders with Sarah at the Wolverhampton branch, she really has impressed me, how professional she is and getting exactly what you want and on time , a real credit to the company, thank you for all your help Ash from Devoshire road.
Date of experience: November 20, 2024
Company Uniform Should Include A Mask... you know, one that you would see worn to hold up a bank.... Now i'm not quite sure which "big wig' higher up considered is a good idea to introduce a whole range of stock which is now "non-discountable" but let me just enlighten you to a little feedback.... you are an *****. We have been loyal TP customers for many years but right now you have done nothing more than to encourage us to build on relationships with the likes of HOWARTH, MKM & JEWSON, Who I must say for anyone reading this, look after us in ways TP have never!.... for now anyway. But on the back of this negative review, can I just pass on to you a big thanks from the reps we now dealing with from these other merchants as without our problems here, they wouldn't have gained the opportunity of our business... oh and we wouldn't have received the additional benefits, like day trips out to sporting events, the endless gifts and more importantly, feeling like a valued customer!... got to be some good here.... although we are trying to think back to the last gift or feeling like our business is actually appreciated from TP... lets just say, even my green TP wooly hat has holes in it now! Now I really do think its time to consider a drastic policy change as currently all I see you are doing is forcing the long standing loyal trade account owners to shop elsewhere with your competitors, who will actually honour fair prices without trying to shaft us the moment our head is turned. Its like some sort of cattle market stood at a counter at one of your branches to try and get any sort of decent and more so CONSISTENT pricing from you! and god help us if we go to another branch where we are not known... let me express this, I have to carry lubricant in the van for those encounters as they tend to require some easing up ready for the invoice to land in our inbox Literally all in the space of a week we can be charged three different prices for the same product. From the same branch! What sort or archaic system you run? I don't know, but this sort of business is swiftly becoming a route for us to shop elsewhere permanently as loyalty & TP seem to be the complete opposites. I even squirm at the prices I hear other cash customers being charged in branch, TP living up to their name there... "(T)RIPLE the (P)RICE" and even more so since your daft "non-discountable" pricing structure came into effect, and I dont just talk by theory, I have even been told that familiar faces in branch are becoming to be seen not so often... and thats just one branch, our local.... wonder if we asked the question at other branches what the answer would be Lets hope you actually retain some good loyal trade customers before you finally decide to revert back to the old ways... you know, the way allllllll your other competitors are still running and lapping up your unsatisfied customers, yes... ok... they may not make so much profit on one sale, but we all know what a whole lot of little bits add up to.... Come on TP... isn't it about time you look after the trade customers with some sort of consistency in your pricing structure? and have terms that can be set-up on a system that won't reject them even if we have been buying that product for months at that rate and continue to do so even after its rejected... until now of course.... you just make life difficult for your own staff from what is seen and they have to bare the brunt of the decisions not even in their control.
Date of experience: November 19, 2024
