Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
The worst company ever that I came across in my lifetime in website we buy ceiling tiles boxes and we only get loose as a result they said it’s a error in the system but we lost the money going all the way there from York to Scarborough and the branch online treating us like a dog shame on you don’t even negotiate my losses
Date of experience: January 17, 2025
US
Been in this branch many times and wanted to inform you that the staff always give excellent customer service are knowledgeable and always offer a professional service. Thanks to Chris the manager and his team. Would highly recommend.
Date of experience: January 17, 2025
What has happened to this place! It’s not the same place it was. . Previous lady sarah at Travis Doncaster was fantastic , experienced and always up for a chat. The staff there now don’t have the knowledge. It’s lost its buzz unfortunatly.
Date of experience: January 17, 2025
Just want to give a big thank you to Terry and Tom at the Torquay branch for sorting out my issue. I had put the wrong house number and Tom had delivered it there. Luckily he had only just delivered and Terry spoke to him and arranged for Tom, lovely guy, to collect and redeliver. For sure 20 mins later he was here. That's what you call great customer service, something not seen very often thses days. Terry and Tom are a credit to the Torquay branch.
Date of experience: January 15, 2025
US
I come to Travis Perkins Tamworth every morning to load up some materials, and Wilf in the yard is fantastic. Nothing is a bother to him; he is very friendly and always willing to help. He is very knowledgeable about where materials are kept and is always prompt and efficient. He is a great asset to the Travis team. Keep up the great work, Wilf!
Date of experience: January 10, 2025
US
Morning all, Ryan, Just a quick thanks for sorting my delivery today, easy process and driver also rang to ensure all ok to leave on drive ( as I requested ) , had a delivery off you in the past to same location and that also was perfect with driver very helpful Please pass on my thanks! regards Mat.
Date of experience: January 10, 2025
It's great to start the new year with a delivery from my favourite Postcrete delivery guy. Philip is always very friendly, helpful and a fabulous ambassador for TP Heywood. Also a shout out to those in the office who deliver the same standards as Philip. Steve - Everlong Garden Fencing
Date of experience: January 7, 2025
Travis Perkins Wimbledon. I frequently chop and change between branches, but I must say Wimbledon stands out to me. They make me feel extremely welcome and are always able to squeeze a few giggles out of me. They’re always willing to put smiles on customers face, and for me, that’s what you call professionalism.
Date of experience: January 6, 2025
