Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
Called the branch as online can be incorrect stock info and confusing. Edinburgh East - Jamie was the quickest most helpful trade counter dude have ever spoke to - this is my branch from now on. Thank you TP
Date of experience: February 5, 2025
Travis Perkins Dunmow is an absolute joke when it comes to online orders for some reason there drivers are always sick or if there not the deliveries are always late. When you call your given different excuses depending on what member of staff you are speaking with. No good no good at all
Date of experience: February 3, 2025
US
We hired floor and edge sanders from Travis Perkins in Kendal to renovate some old floorboards. There was a fault with the floor sander early on, but Andy arranged for a replacement to be sent and allowed us to extend the hire period at no extra cost. All staff we dealt with were friendly, courteous and very helpful.
Date of experience: January 29, 2025
I work for a property Services Company so I am at Travis Perkins Eastbourne 0146 Store a lot. There is a staff member who works in the yard, I believe her name is Louise, who is the most helpful staff member there. She will physically help in picking up plasterboards and other materials, and she is the only one in the store who does that. And she helps every single time. She is a very hard worker and makes my experience at Travis Perkins so much better. I would really appreciate if this was passed onto her to let her know she is doing a great job and to motivate her. With her skills she’d easily beat any man in the yard. She is the queen of the store!
Date of experience: January 28, 2025
I have been using these guys for a while and the support team are beyond helpful. It's best to contact your nearest store instead of the website as they can offer a more competitive price.
Date of experience: January 24, 2025
Frist class service, and friendly. Twice I've used Trevor Perkins for my decking boards great price.
Date of experience: January 22, 2025
Had a delivery today by Andy at a busy hospital in Telford. Tight spaces and cars parked wherever they pleased. He took the time to asses the best path to take and made the delivery swift and with a smile on his face.
Date of experience: January 21, 2025
