Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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US
We would definitely recommend. Our Kitchen looks amazing! We now have clever storage solutions that we’d never thought about. We are really pleased.This was achieved with the great help and advice from Karen the Kitchen Designer at the Mead Road branch. Thanks again Karen. Claire and Malcolm
Date of experience: February 13, 2025
My wife and I are in our late 80's and seeking to find an alternative to decking for a shady area and the end of maintenance of such, we visited a number of suppliers looking for ideas, suggestions etc. Having been met with indifference, we visited Travis Perkins ,Bulwell,Nottingham where John Widdowson took us under his wing, suggested various ideas and went the extra mile after which we placed our order. Thank you John, you made a lasting impression and here are two old wrinklies who are most grateful for your courtesy, humour and helpfulness.
Date of experience: February 12, 2025
Bought 4 bulk bags of building sand for my bricklayer from the Sale branch. They said “are you sure this is building sand - it’s full of grit, broken brick and shell” I phoned Travis Perkins and they said stuff must have blown onto the bags. They didn’t offer to replace them and fobbed me off. Rubbish product and worse customer service.
Date of experience: February 10, 2025
Tamworth Travis Perkins. First class advise and service from friendly staff. Super fast delivery of bulk bags and hire equipment made my job so much easier and they also set me up with an account and discounts. Absolutely faultless.
Date of experience: February 10, 2025
£4.55+ vat for sharp sand is just a rip off B and Q £3.68 including vat won’t use them ever again ?Travis Perkins or Dicc Turpin .TP in Epworth you need to look at your margins
Date of experience: February 10, 2025
Usually shop at the store in Edinburgh. However,in Vauxhall had great attentive and VERY PATIENT service from Gregory at the service counter travis perkins vauxhall.Would recommend the shop to everyone with service that will leave you with a smile and happy you visited. Regards Lance Lance White
Date of experience: February 7, 2025
Very poor service and informed 4 days after placing order that items are not in stock and then requested additional delivery/courier payment to speed up their errors. Items required for booked trades which then needed to be canceled (last minute), so lots of very unhappy people due TP stock error and last minute information. I can't run my business efficiently, if TP lets me down like this!
Date of experience: February 7, 2025
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Didn't spend masses, but still felt like a valued customer. Arron kept me up to date and passed on my delivery instructions as I would not be available at time of delivery. Delivery was exactly where I wanted it, as if I'd put it there myself. Thanks team, I'll be sure to visit you again in the future.
Date of experience: February 5, 2025
