Travis Perkins has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Travis Perkins Plymouth (Sutton Road) have been absolutely amazing, going above and beyond to help our youth theatre bring a performance to life at Totnes Castle. Matt and Mack have borne been so helpful and giving of their time and energy, Mack single handedly delivered Heras fencing up to the castle in the heat, thank you!
I realised I had made a mistake with an online order for 4 fence panel's when I received a text notification of the date of delivery. They were due for delivery from a supplier in 2 days time. Slightly stressed, about the possible cost implications if I was too late to cancel the order, I had a problem as the website contact number was incorrect. I had a call with Mark (workington Store) who put me in touch with Stuart ( Online team) who sorted it out for me. He cancelled my order with the supplier. Both were friendly, understanding, professional and quick to act. Thanks for great customer service. Lynn
Travis Perkins Rhondda are superb. I have been buying stuff here regularly for when I visit to help get my daughter’s place sorted. They have simply been great from the start. Advice on setting up an account, making it easy to order with them, helpful when I go into the branch. Friendly and accurate info always supplied. Bought from them over six times , had deliveries four times and all gone perfect. Danny, Ryan and the rest of the team, I thoroughly recommend you.
I had an urgent need for bricks and building sand, as I had my bricklayer for a few more days. I called the Canterbury branch, and Mike was invaluable; he visited the site on the same day to ensure I could obtain the correct bricks for next-day delivery, as the bricks I had ordered would have taken another week to arrive. The delivery driver was also very helpful. Best team ever.
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www.travisperkins.co.uk1,000 total • Write a review
More great service asked for a quote and got it on the same day. I can’t fault this branch It’s a big thumbs up too Travis Perkins.
Date of experience: February 22, 2025
Obnoxious individuals encountered at Vauxhall branch. It was almost closing time and car park was empty. First a warehouse driver shouted at me needlessly as I was manoeuvring my car. I parked in a poorly marked designated staff car park. A staff member was then aggressive towards me. Management need to retrain staff. Give this lot a wide berth and take business elsewhere.
Date of experience: February 21, 2025
Chris from Minworth delivered to us today, what a nice guy, chatty enough to make me feel comfortable, and very helpful and tidy
Date of experience: February 19, 2025
I’ve Used Travis Perkins for over twenty years, since they have changed their accounting software last year there service and customer relations has become non existent, everyone in the building trade knows Travis Perkins isn’t cheap, but now things are ridiculous. I won’t be using Travis Perkins again.
Date of experience: February 18, 2025
Had a delivery from Andy at the Wolverhampton branch this morning. Everything delivered that we needed and safely. Lovely guy. Thank you for your help.
Date of experience: February 18, 2025
US
Outstanding service with competitive prices. They are able to match the prices and customer service is good within the branch. Delivery driver Darren is very helpful and makes sure we are happy before he leaves the site. Arron and his team is quite helpful, knowledgeable and polite.
Date of experience: February 16, 2025
Brilliant service. We ordered yesterday late afternoon via the website and got a polite phone call at 7am today, to book in delivery. They said delivery would be tomorrow and that we would receive a text to say when it was on its way. Then at 2pm ‘today’ we got a text to say the driver on his way. Sure enough the delivery arrived within the hour. The driver was brilliant. Nothing was too much trouble and with his amazing crane skills, he was able to manoeuvre the items into exactly where we needed them. Fantastic services, great staff and by the way very good quality product, at an excellent price. Thoroughly recommend. Trevor & Janet Gardner Woodbury Salterton EX5 (Ordered from Exeter branch)
Date of experience: February 14, 2025
Excellent service, Paul and Darren was very helpful and friendly to me in the warehouse. Will go there again
Date of experience: February 14, 2025
US
Shameful treatment of customers. Remove the coffee machines to save money. Stop sending paper invoices to save money under the cynical guise of being eco warriors. In other words passing the cost on to customers. Dubbed the Harrods of the building trade and its nothing to do with the quality of their products just the prices. Their finance department need a customer reality check. Is Attila the Hun head of training I wonder? At this juncture If I provided Travis Perkins with a DJ a warehouse, a large bag of spurious white powder and free beer, I doubt a party would take place
Date of experience: February 13, 2025
