Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website. Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed. Was very polite, reassuring and helpful throughout.
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www.traveltrolley.co.uk1,000 total • Write a review
US
Travel trolley booked me onto a flight I couldn’t go on. The airline themselves said they shouldn’t have been able to do that as they should be able to see the restrictions of travel. But travel trolley doesn’t care as long as they have your money in their pockets. Called customer service for help and they were not helpful at all. Rude staff who had the nerve to hang up on me and tell me it’s my fault. They wanted to charge me more than what I originally paid for my whole return ticket just to rebook a new return flight for 2 WEEKS LATER than the original date. I said that’s not a reasonable solution as I have a job and responsibilities to go home to. They responded with “if you really wanna go back home you’re just gonna have to pay”. Never received my refund. Not even an apology from any of the staff for the rude behaviour. Wasted my time on the phone transferring me to people too. DO NOT use travel trolley. It’s worth spending a little bit more to book directly with an airline as they will actually help you if something happens.
Date of experience: October 24, 2023
I booked a flight to Colombo at a great price with a reasonable out bound of 5 hours wait and 1.5 inbound connection timings. After I finished the booking process and received the conformation mail and to my horror I noticed the outbound was a 7 hour wait and in 18.5 hour wait. Immediately calling the company they denied the mistake was their fault but promptly offered another flight which did not fit at all. I suggested this was a bait and switch fraud and requested a full refund. This they processed without hesitation, but with a £300 admin fee. Complete scam; they made £300 in minutes and can resell the flight to another unknowing customer thinking they are getting a great deal.
Date of experience: October 24, 2023
Went to book flights, put my CC details in and a message come up saying I had cancelled the booking. (I hadn't pressed anything). Then it asked me to call a number, or they would phone me after a certain amount of time. Worried about my full credit cards being given over to them and no booking made. Told my CC company. Looked at these reviews and now very thankful the booking didn't go through. These sort of sites need to be better regulated. Oh and you write a review and they want it taken down because I didn’t get a booking number. You get this after payment don’t you ? I do have the email they send directly after but there is not where to submit that. You said someone would call they didn’t, they said I had left the site I didn’t. You took my card details then came up with a message. I’m sure they have a lot of reviews taken down because of this. They are not a live booking site.
Date of experience: October 19, 2023
US
Worst place to book tickets . Total scammers . No one replies for refund and worst is they have changed aviation laws ie in death of family member, the airline give full refund but it’s been 6 months am chasing them for refund . I would really wary than book through them . Hope no one has to go through this experience . It’s really official scamming business ie sister company of south hall travels ! Smartly they have replied and put it all on me ! I have proof of replying to every single email and have been promised multiple times people will call but no one calls . I will say stay away from this website
Date of experience: October 17, 2023
Dealt with any issues in a timely manner. Impressed with efforts made to try and make amendments without charge.
Date of experience: October 16, 2023
