Travel Trolley has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Thanks to Harleen what could have been a headache was handled with ease. Her dedication to customer service is truly commendable and she's a credit to Travel Trolley team.I highly recommend reaching out to Harleen for any travel-related assistance you might need she will go above and beyond to help!
CAUTION: Malicious website. Flight bookings are unreliable. Not at all satisfied with the customer service. Never ever booking any flight through them.
Norman called re our booking. He dealt with both my husband and I in a conference call. He Patiently explained about a better flight time. Gave an overview on what actions will be done. And kept in touch with us when he said he would. Lastly for Norman Happy Birthday for next month
A shout out to Mr Tanveer of Travel Trolley who helped me with name correction on a booking. Handled professionally and with speed. Was very polite, reassuring and helpful throughout.
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www.traveltrolley.co.uk1,000 total • Write a review
Great sales reps, I spoke to Divya, she was just amazing, really helped me change my flight. It really made such a stressful time so much better. Thank you Divya and travel trolley.
Date of experience: November 4, 2023
I was trying to change my return flight ticket and told the agent my new travel date. The agent also replied back verbally the correct date. I followed his instructions and clicked on the link to make the payment. He also told me to reply back to his email to confirm I had paid. I followed 100% of his instructions. He even repeated verbally the travel date for me which is correct. When I received the E ticket later, I noticed the agent had made a mistake, he got the month wrong. So I called back, they said the link that I clicked and the email that I replied has the travel date, which I didn't know I was supposed to check, so they blamed the mistake on me. I had to pay extra £125 to correct their mistake. I kept on asking for their call recording to prove that it was their mistake, they said they only record calls randomly. I don't think I will use Travel Trolley again after this bad experience.
Date of experience: November 4, 2023
US
They are good at taking your money but not at refunding you when you are due one. I booked a ticket during COVID and was told to keep it future use. The airline updated their policy and said those tickets will be valid for one year. I was not informed of this update and now they won’t issue a refund.
Date of experience: October 30, 2023
Mr Noel provided exceptional service. He went above and beyond to support me and provide best possible solution for my case . He was super responsive and is definitely an asset for the company. Thanks again !! I will always use Travel Trolley for my future travels
Date of experience: October 28, 2023
Amazing people and very co-operative. Their service is second-to-none. Special thanks to the senior travel consultant Karan Bali who helped us. He did absolute wonders! He was very kind and understanding throughout the process. Honestly can't recommend him enough and will definitely want him to handle our future bookings.
Date of experience: October 27, 2023
p4021221/4821134 Upon booking my flight the booking system did not register my name as it should have I was charged £103 extra to add on to book again I tried to complain no one lesson Rachit was a member of RSS or not i was treated very badly so went to book again recently it was working properly no issue
Date of experience: October 26, 2023
I haven't actually flown the flight yet but so far they have been absolutely great. The airline changed the time and which airport they were flying from and Travel Trolley emailed me and phoned me and talked me through my options and were so efficient. Great company - took all the stress out. I think I will only book with them in future.
Date of experience: October 26, 2023
Customer service was really good. Patrick helped us a lot by giving good suggestions which made my decisions easier. Really appreciating his support and customer service provided by him.
Date of experience: October 25, 2023
