Travel Trolley
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1 star is too generous
Travel trolley booked me onto a flight I couldn’t go on. The airline themselves said they shouldn’t have been able to do that as they should be able to see the restrictions of travel. But travel trolley doesn’t care as long as they have your money in their pockets. Called customer service for help and they were not helpful at all. Rude staff who had the nerve to hang up on me and tell me it’s my fault. They wanted to charge me more than what I originally paid for my whole return ticket just to rebook a new return flight for 2 WEEKS LATER than the original date. I said that’s not a reasonable solution as I have a job and responsibilities to go home to. They responded with “if you really wanna go back home you’re just gonna have to pay”. Never received my refund. Not even an apology from any of the staff for the rude behaviour. Wasted my time on the phone transferring me to people too. DO NOT use travel trolley. It’s worth spending a little bit more to book directly with an airline as they will actually help you if something happens.