Travel Trolley
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Watch out when making changes
I was trying to change my return flight ticket and told the agent my new travel date. The agent also replied back verbally the correct date. I followed his instructions and clicked on the link to make the payment. He also told me to reply back to his email to confirm I had paid. I followed 100% of his instructions. He even repeated verbally the travel date for me which is correct. When I received the E ticket later, I noticed the agent had made a mistake, he got the month wrong. So I called back, they said the link that I clicked and the email that I replied has the travel date, which I didn't know I was supposed to check, so they blamed the mistake on me. I had to pay extra £125 to correct their mistake. I kept on asking for their call recording to prove that it was their mistake, they said they only record calls randomly. I don't think I will use Travel Trolley again after this bad experience.